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Hi thanks very much for your response but I have never used procomm plus (and I'm having trouble finding it as it appears to be disco'd) is this the only way? cheers

Hi there were I work there are about 8 different directories through one failed project to another. However over the last few years the cpnd has not been updated very often. I have a csv file now which is quite accurate and was looking for a way to bulk add the cpnd names - is this possible...

I just had a look round the switch room and I found the cabling to the mdf - excellent thanks for your help - wont do anything now its a bit "Friday afternoon" to be experimenting! Cheers

Aha thanks for the words guys; so if we have an analog card installed (64 ports apparently) will they have been cabled to a frame then? Or am i still missing the point! thanks again.

Sorry I still don't get it..... If i want to assign an extension to a phone I assign a extension to a tn then i enter the tn number into the phone - the phone then connects to the cs1k they have a little chat firmware updated and all that then the extension appears on the phone. I can assign a...

Hi there hope everyone is well. Release 7.6 Nortel CS1k 2500+ extensions. At the moment we use a media converter to connect faxes to the CS1K. However having had a bit more time to look at our set up I have discovered that we have the ability to create analog lines. Unfortunately I have no...

Hi bignose21 thanks for your reply - this sounds like an excellent plan but I am not sure how to do that! Would you be able to point me in the right direct please? cheers

Hi there I would like to bar outgoing calls from certain extensions between the hours of 18:00 to 08:00 is this possible? At the moment I am getting round this by giving out a special 6 digit number to change the NCOS, Nortel CS1K release 7.6 cheers

Thanks all for your comments, i have checked through all options outlined above and everything seems in order. I am questioning the source of my information (we use a third party piece of kit to report external numbers dialled), it's been very reliable before but maybe is reporting something...

Hey all hope everyone is well.... I have an issue with international dialling that I would appreciate some assistance with if possible. We have NCOS 3 4 5 set up for local national mobile etc and 6 for international. The problem is I have a couple of international calls being made with phones...

Hi there I wonder if anyone can help me. We have a Nortel CS1K. We have a few users who have difficulty using the phones and are accidentally putting diverts on. I know I can remove the divert button, I have done this a few times but I would like to prevent diverts to certain numbers. So I...

Hi there - I am testing some routing and came across an issue. I want to route calls to a specific server than have another server as a back up. I can do this via the ranking option in the dial plan. However I have just come across an exiting dial plan and the two servers are given the same...

Hey all - I am trying to set up a simple acd queue - read through the threads but still having a bit of trouble. We have a CS1000E release 7.6 I use a mix of the element manager and virtual terminal to configure. I have two questions. My phone displays Logged Out - how do I log in and why do I...

Aha that explains it - thanks. I did discover if you forward manually using the forward button it does work.... Thanks for you posts.

Hmmmm thanks for that but I have set SFA already.

Hi all - I posted a week or so ago on a similar note but have done some investigation and found the following. If I forward one phone to another example 2222 to 3333 I can leave a voicemail on 3333. If however I forward twice from 1111 to 2222 to 3333 the 3333 number rings out and doesn't go to...

This is what I have - voicemail is on 4444 Cheers >ld 20 PT0000 REQ: prt TYPE: 1210 TN 224 1 5 2 DATE PAGE DES MODEL_NAME EMULATED 1234 DES 1210 TN 224 1 05 02 VIRTUAL TYPE 1210 CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 00001 CUR_ZONE 00001 MRT ERL 0 ECL 0...

Sorry I haven't explained exactly. No mailbox on 1234 if calls are unanswered they forward to 5678. However if i dial 5678 directly and its unanswered I get voicemail. If I dial 1234 the it's forwarded to 5678 and unanswered it rings continuously. Cheers

Hi thanks for the response, but I do have these set to allowed on both phones.

Hey all, I have a scenario with two users 1234/5678. 5678 has voicemail. 1234 is often out of the office and forwards his phone to 5678. This is fine but when 5678 pops out the phone doesnt go to voicemail. I guess there is a parameter that I need to change so it will switch to voicemail if...