Check out the new dispatcher module. It's designed to assist on-call support techs keep track of after hours alarms and notify managers when one falls through the cracks.
We have been using dispatcher for a couple of months now and it really helps.
Take a look at...
Just recently I upgraded my IPO 406v2 from 4.0.5 to 4.0.7.
Almost immediatly I started getting complaints from users saying they can not be reached by callers going through the Auto-Attendant (VMPro 4.0 (18)) menu.
When the extension is entered the caller goes straight to the users mailbox...
I created a script file to play the Caller-ID to a caller to help my techs identify telephone numbers while working in the field. To ID a number, the tech calls our Auto-Attendant and enters a code to pass to the VBScript module. Pretty cool.
In a VBScript Module...
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