Recent content by TechFats

Thank you.

Hi, folks. I administer a cluster of 3300's. In our environment, we also have SRC's and a MAS(NuPoint, UCS and MCA). We're running low on IP addresses in the VOIP subnet at one of our sites. I'm planning to expand the address pool on the DHCP server that services that site. I need to know all of...

Thanks again. I will give it a whirl.

Thanks, kwbMitel. What if voicemail is by way of NuPoint?

We currently have our front desk operators enabling\disabling night service via buttons assigned with the related feature access codes. There is a desire to be able to put an office's 3300 into night service from the outside. Is this possible without setting up DISA? Could system speed calls be...

We do have Contact Center but limited resources to roll-out and implement it across the organization. For this specific supervisor, rolling it out to her would likely just open another can of worms. I was hoping to implement a lighted button on her phone or on the LCD screen. I believe we've...

I administer a cluster of MCD 3300's. We have given a supervisor the ability to put a skill group path into DND. Is there a way to display the DND status on the supervisor's phone with a lighted button?

Thanks, kwbMitel. I will give it a shot.

I administer a cluster of MCD 3300's. Some folks in one particular department in my company made a recent request. They're members of a single ACD skill group. We don't allow group presence control in our company. That is, users in our skill groups cannot selectively make themselves absent from...

Thank you.

We have a number of ACD skill groups who's agents all have the same skill group. What is the default call order for such a configuration. That is, if all members are idle and a call comes in, to which member does the call go? Is ACD skill group call order circular, terminal or neither?

Excellent! Thanks again.

Thanks everyone. Unfortunately I didn't install the system and not all of of the COS's are named. I will just have to export the tables from all 4 of our 3300's and note which COS's are in use.

I administer a cluster of 3300's. I would like to find all the places where a particular COS might be in use. I have to make changes to a particular COS and want to have a list of things that might be effected as a result of the changes. I've already exported the Users and Devices table and...

Does any have any information on the algorithm\methodology behind the address type-ahead. I vaguely remember coming across an IBM document years ago that had a detailed developer write-up on it and explained some of the seemingly inconsistent behavior of it. I can't seem to find the document...