Status of queue button

[TechFats]

I administer a cluster of MCD 3300's. We have given a supervisor the ability to put a skill group path into DND. Is there a way to display the DND status on the supervisor's phone with a lighted button?

 

[kwbMitel]

Nope

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What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Are you using any contact center software and if so does it not have a PC client that might help the supervisor with their management tasks.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[TechFats]

We do have Contact Center but limited resources to roll-out and implement it across the organization. For this specific supervisor, rolling it out to her would likely just open another can of worms. I was hoping to implement a lighted button on her phone or on the LCD screen. I believe we've reached a compromise with her, though, by simply directing voicemail email alerts to a group address. If they start seeing voicemails flood in, it's a good indication to her that the whole skill group path is in DND. Thanks, guys.