Recent content by Rich14

Found the cause of the problem when the issue appeared on 2nd user's PC. Microsoft .net had done an automated update overnight on the PC's involved. When the I.T. staff rolled the second one back the UCA worked without problems again. Working version of .net was 4.6.1

3300 Rel 4.1 Standalone UCA 4.0 UCA Client 4.0.26.0 Windows 7 PC Issue On one UCA client the contacts display (Personal, Favourites and Corporate) have stopped displaying the users in the window. At the top of each window it still displays the number of contacts in each folder. The problem is...

Hi, MCD 3300 R8. What am I missing, I cannot get the corporate directory to display on 69XX phones. I have configured the new LDAP form and allocated it in the system options. I do not have a separate LDAP system, I need to use the LDAP-Minet on the 3300. Is there a COS option ?

Further problems with softphone. Had it working but now it is not registering. Desk phone on Mob client is working. The Mob client knows about the softphone as it appears in "My Numbers" On the Mas logs I can see the following errors as the softphone tries to register. Dec 7 15:05:51 mas...

Got it working. I had set the Sip up on the 3300 as a Generic Sip Device, changed it to UC endpoint and all worked. Thanks All

Thanks All, Going back to site later this week, I will give you an update later.

Sip extn over Micollab Mobile Client MCD 3300 r7.2 Micollab 7.2 I am trying to get Micollab Mobile Client working on an Iphone but it is not showing the Extn in the dial options. SSL cert done and deployed. The latest app is loaded and Auth code succesfully entered but the phone but is not...

Thanks Billz66, Will give it a try when I go back next week.

MAS in gateway mode with two NIC cards. Just had problems with a new MAS sever establishing an external STATIC IP address (due to the router) and had to keep re-booting the server. Is there a list of commands available when logging into the MAS server at "root". I can use the "ping" command, is...

All sorted, rebooted server and the softphones started working.

3300 Mivoice 7.2 MiCollab 7.0.0.78 Mitel Standard Linux 10.3.31 MiCollab Client Service V7.0.0.74 Just installed Mas with Micolab client. I have some softphone licences but they cannot make calls. They do not have an "active device" showing on the client softphone. I have set them up as "app...

I attempted the upgrade by fitting a spare disk with Rel 5 already installed into the old box, updating the AMC to Rel 5 and then synching the licences. The licences appeared but would not save and I got a message something like "hardware identifier not installed correctly or incorrect" Then...

3300 CXi R4.2 1 x 3300 Small Business - CXi Base Pkg 6 x MCD: 1 Application Connection License Liceneced offline originally. Customer has purchased a new CXi with new app record.(16 user) In the reassign product section the 6 additional users on the old app record are "greyed out" and cannot...

Its not in a ULM, have checked also the available Collab, MBG and UCA licences and they look correct. What is involved in clearing the service link account, not done that before.

There are no alarms, the time and date show the time the synch was attempted and appear successful