Recent content by mlaurence

So, I work for a company in healthcare and the issue we have is that our phone numbers are showing up on cell phones labeled as spam/scam likely/Robocall, etc. We have been trying to combat this by registering our numbers with cell carrier sites like https://www.freecallerregistry.com/ and have...

We're able to register a J179 to the IPO and it works just fine when on the same LAN segment; but, when we attempt an external registration through our SBC across the public Internet, the phone freezes up after 20-30 seconds. Before that time has elapsed, it can make and receive phone calls just...

Myself and a few of my co-workers are looking to get ACSS certified IP Office and I'm looking for any test-prep recommendations for the proctored exam: 7893X: Avaya IP Office™ Platform Configuration and Maintenance. Any tips would be appreciated. Cisco-CCNA; Avaya- ACSS

I know documentation shows that 5600 IP phones are not supported on R10.0 and above, but we have several customers that have hundreds of 5600's deployed and the cost to replace them is scaring the customers away from software upgrades. We've just tested one in-house (5610 running 2.9.1 firmware...

We're experiencing some odd HG behavior that matched the OP's report. We're running IP500v2's running 9.1.4 and using a 9.1.4 manager to administer the systems. Any tips? **EDIT*** Checked recent patch notes and this was addressed in 9.1.6 #RTFM Cisco-CCNA; Avaya- ACSS

What version of IE are you running? Cisco-CCNA; Avaya- ACSS

I'm on IPO R 9.0.1.0.845 running Softphone version 3.2.3.49.68975 and it works fine. I've seen minor software level mismatches cause more issues with R8.1 and R9 so you might want to check that first. Also, if this is the first time provisioning Softphone in your environment don't forget the...

IMO the SF plugin is not performing well enough for me as an Avaya IPO Engineer to consider it working. I'm testing with the lastest versions of Firefox, Chrome and IE and IPO R9 SP1 Cisco-CCNA; Avaya- ACSS

Haha, yeah, that setting hid from me for a bit but it is enabled. I did get it to work though. Previously, to simulate an outage I was selecting "Stop" from the web interface into the Primary server. This soft shutdown was actually initiating a URQ message to the IP phones, thus triggering the...

With release 9 sales reps are touting talk-path preservation when the IPO fails with both 96x1 IP phones as well as with Primary/Secondary server configurations. For server Edition, on the KB i found: "Media Connection Preservation - Server Edition can now preserve the RTP stream of active...

to clarify: configure IPO.company.com under IPO configuration, LAN1 --> VoIP --> Domain Name configure 1xp.company.com under 1xp admin login, Configuration --> IM/Presence --> XMPP Domain Name correct? Split DNS (as i understand it) means having my local DNS server resolve 1xp.company.com to...

Also, how is split DNS used here? I might have a shallow understanding of it's use, but I don't see how it's applicable here. Cisco-CCNA; Avaya- ACSS

where do i enter the second FQDN? we have one for the IPO (ipo.company.com), but where is it used/inserted? Cisco-CCNA; Avaya- ACSS

one. the 1xp mobile app is configured with 1xp.company.com, and configuration in the firewall uses PAT to send 5060 traffic to IPO and all 1xp ports to 1xp server. Another thing, what is the phone model you're using? I'm using an iPhone 4 v7.0.2 Cisco-CCNA; Avaya- ACSS

@ exoset, I'm having trouble with this as well, but all required IPO configuration changes have been made per the 1xp mobile preferred documentation. @tlpeter, I'm trying to get this working from the remote network only so I'm using PAT on the resolveable 1xp domain name. app works just fine...