softphone issue with version 9.0.1.0.845

[azrael2000]

Hi there

I am trying to set up my softphone for wireshark testing (read as trying not to look like an idiot on site).

I have set everything up correctly, but when I try to log in I get "unknown error". I am downloading the admin CD from avaya, but was wondering if anyone has run into this issue before?

What version of softphone are you folks using?

Regards

 

[mlaurence]

I'm on IPO R 9.0.1.0.845 running Softphone version 3.2.3.49.68975 and it works fine. I've seen minor software level mismatches cause more issues with R8.1 and R9 so you might want to check that first.

Also, if this is the first time provisioning Softphone in your environment don't forget the system level changes you have to make (I think one is HTTP Provisioning, but consult the KB to make sure).

Cisco-CCNA; Avaya- ACSS

 

[Bas1234]

Remove it and then "Run as Administrator"

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[azrael2000]

Hi there...

Got it working. I used the softphone off of the cd, which didn't work. However, when I went and downloaded the Admin program from the support.avaya.com site, and used it, it worked just fine.

I'm not sure why, but after using that version, which has the same name, the softphone came up.

Mayhaps a slight difference in programming?

Thanks for all the help.

Regards

 

[Westi]

the 9.0.845 and the 9.0.829 use Softphone 3.2.3.49 DEV 68975

the 8.1 version uses Softphone 3.2.3.48 DEV 67009 so if you took the softphone from the 8.1 admin CD then it will not work



Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[azrael2000]

Thanks for the response, but I did use the softphone off of the 9.0.x admin.

The one off of the 9.0.x CD didn't like my computer (windows xp) but the one I downloaded did..

(meh)

Thanks for the help.

Regards