Recent content by madmonkeys

Hi Guys, Is there any value in selling on a used Meridian? The only information I have about it is that it is a Version 2111 Release 23 Issue 47 + S/W Enhancement 1.0 Is there any other loads that I can go into to get details on what is in the cabinets and version of Voicemail etc. Regards...

Thanks for the reponse John. On a diffent note. I have one extension in our call centre where the display is being shown in spanish. Do you know where the setting is to change the language? Regards, Nigel

Hi Guys, I am looking for some information on how IVR's work. The reason I am asking is because we are planning to bring our IVR in house but what I need to understand is how do you work out how many lines going into the IVR we are going to need without callers not being able to get through...

Hey guys, I have just tried calling an extension and got the busy tone so I pressed #31 and the busy tone carried on. When I hanged up and the other extension was free neither extension rang. CUST 00 FFCT YES RGAA #31 Hope you can help. Regards, Nigel

Cheers for the responses guys. So am I right in saying that there should be a rga in the setup of the phone to show that this facility is enabled? Regards, Nigel

Cool, How do you enable this on an analogue enxtension and what does the user have to do to use the facility? Regards, Nigel

The one which when the other extension hangs up both extensions then ring. Not sure if this is call ring back or call again? Regards, Nigel

Hey guys quick question. Is it possible to set extensions so that if an internal call is made and the recieving extension is busy a ring back can be set so when the other extension is free both phones will ring? I have an Option 11c and Analogue extensions. Hope you can help. Reagrds, Nigel

Hey Guys, Our current setuup is we have 3 directors which all have there phones diverted to the secretary and then the secretaries phone is enabled to transfer calls to the directors when required. Can someone point me in the right direction as to how this is setup as another department are...

Thnks for the response 3tdp33ler. How do i identify a free digital line card port? Nigel

Hey guys, I have an analogue extension (type 500) which i need to change to a digital (type 2216). I have outed the analogue extension and am able to copy the digital phone of a similar setup to the one required, I am able to do CPY 1 TYPE 2216 CFTN 5 12 DES 359 TN 18 02 Then I am getting...

Cheers for the responses guys. I have re-patched it in the patch cabinet and it is working fine. One Other question, how do you change the call forward settings? I am able to do ftr cfw 4 to set the amount of digits but how do u add the extension number at the same time without going to the...

idu is returning npr503. So i take it this means there is a problem with either the desk extension or the cabling between. Nigel

Hey folks, Does anyone know what can cause a 2216 phone to just go blank, meaning the display has gone and not able to make calls? I have gone to the status of the phone and has come back as "DSBL LOG OUT" I have tried resetting the extensions but to no avail. It is an option 11 system and...

Cheers guys, thanks for the responses. You will never belive what the problem is. The physical extension is set to pulse dial not tone dial. Dooooh. So calls can now be diverted and the pickup group is working fine. The only thing it does not do is transfer active calls to another extension.Does...