Recent content by ltxn

Yes I have got: National Prefix 0 International Prefix 00 Country Code 32 Without these prefixes it's not possible to make calls from the call log.

Hi, I have a configuration issue in a call scenario where a user has Forward Unconditional to an external number. The ITSP supports CLIP no screening when the "P-Asserted-Identity" header is configured for inbound external calls, this way the CLIP of the original caller is shown on the screen...

I've seen a couple of UC Modules losing the default gateway after a reboot. (SOLN216555) IP office:Default gateway on the UCM/C110 module is reverting to 169.254.0.1 after reboot. (SOLN225971) IP Office: UCM or Server Edition Linux set with wrong Gateway. How to add or change the gateway...

Sometimes you need to test this from the application server or the C110 directly, e.g. when the SMTP server only accepts mails from that ip address or when a firewall is in play. Unfortunately Telnet isn't installed by default. Though, you can install it manually. First we need to find the...

AvayaOneXDesktopClients.exe \avaya\oneX\oneXportal-*.rpm\oneXportal-*.cpio\.\opt\Avaya\oneXportal\*\apache-tomcat\webapps\inyama.war\public VmPro-Client_*.exe \avaya\thick_clients\VmPro-Client-*.el6.noarch.rpm\VmPro-Client-*.el6.noarch.cpio\.\var\cache\avaya\winapps * = version The paths in the...

The ADI to PLDS license migration proces requires to upload a specific file in One Source. This file is obtained with an IP Office Manager R10. The procedure doesn't state that the licenses on the IP Office should be valid when using the license migration tool. In other words, you shouldn't...

I'm afraid, you won't get far with Avaya. The only solution is a software that doesn't use SMDR for these kinds of statistics, e.g. Xima Chronicall as mentioned before. I've added the Help documentation about Announcements (when on the Announcement Tab in IP Office Manager push the Help button...

Here is are some guidelines from Avaya to secure an IP Office: http://downloads.avaya.com/css/P8/documents/101008102 Mind you that this is about R9.1, On R7.0 it might be a bit different.

Try to add an alarm which fires a call flow with a mail action. That way you can compare the time the mail is sent with the time the alarm was scheduled.

Might be related to this issue on the support site: [SOLN282329] IP Office: VoiceMail Pro alarms do not go off aa the scheduled timet. There is a patch for R9.1 SP5, which will be implemented in R9.1 SP7 scheduled for May 27th.

Hi, I ended up by recreating the configuration and defaulting the IP Office. Now all Communicators register fine. I guess something got corrupted during the upgrade. Thanks for your input bubyrd!

It is an Avaya Communicator softphone, though, so the IP Office should automagically create the extension when logging in. Last week i did an upgrade from R9.0 SP8 to R9.1 SP6 to be able to use the communicator in stead of the IP Office Video Softphone. This is are the versions of the system at...

Hi, Today, I was deploying a site with 25 Avaya Communicator softphones, when all of a sudden I got an error: Incorrect extension or password All users have valid Power User licenses and are Communicator enabled. I tried recreating these users and reboot the IP Office. This didn't resolve the...

AFAIK Chronicall doesn't work well with softphones. I thougt a handset was a requirement, but can't find it on their support site. You'd better check with their support, they're good and respond very fast. http://www.ximasoftware.com/contact_us.php

The first issue of IP Office Technical Bulletin Number 182 mentioned a resolution for "the issue using Firefox (v39+) and Chrome (v45+) browsers with Web Manager" for the Unified Communications Module (UCM) 9.0.8.0.2, Applications Server 9.0.8.0.989 and Server Edition 9.0.8.0.989. Today, I...