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Recent content by keat63

  1. keat63

    CCM4, need help with CAR

    I'm guessing that what i did was a waste of time, as I had the interface all along, it just had no drop downs. I was logging in as admin, which appears to have no rights. I created a new user, gave him access rights and now the inteface has drop downs, where i can access tools. Just need to...
  2. keat63

    CCM4, need help with CAR

    I tried to install the plugin yesterday evening, and nothing seemed to happen. However, i've tried again this morning, only this time, saving the file rather than trying to open it from it's current location, and it's installed something, however, i've still no additional icons, so i'm...
  3. keat63

    CCM4, need help with CAR

    That's the same thing I read, but it doesn't really help. It looks like reporting was installed by the previous owners and appears to be running. It's finding the user gui that I'm struggling with.
  4. keat63

    CCM4, need help with CAR

    To be fair, generating the report would be a start :-)
  5. keat63

    CCM4, need help with CAR

    Guys, please bear with me, as my CCM knowledge is very limited. I inherited a CCM4 a few years ago with a business relocation, everything i know is self taught. I've been asked if it's possible to collect inbound call stats from a small hunt group to determine who is answering the majority of...
  6. keat63

    need config for 3550

    Eventually, i managed to track down the guy who originally looked after this system prior to me inheriting it. It turns out that when he left, he took the printout of the configs with him. A few hours on Wednesday evening and we both had it back up and running. I've learnt quite a bit from...
  7. keat63

    need config for 3550

    Thanks for the offer Vince. I'm in the UK.. if we both start digging, we could meet somewhere in the middle. ?? I've had another play this afternoon, and I'm guessing that running-config probably isn't enough to get this working, as I'm now even struggling to ping the 3550 even though it has a...
  8. keat63

    Calling back from the Directories on the phone

    we use 7095 phones. Before dialling you can press the soft key "edit dial" and add the preceeding digit. Not sure what the correct answer is though.
  9. keat63

    A few CCM4.1 Catalyst 3550 switch questions

    interface Vlan1 ip address 170.205.238.3 255.255.255.0 ! interface Vlan10 ip address 10.10.0.254 255.255.255.0 ! ip classless ip route 0.0.0.0 0.0.0.0 170.205.238.1 no ip http server ! !
  10. keat63

    A few CCM4.1 Catalyst 3550 switch questions

    I've had a 3550 switch fall over (see my other thread). I have a few questions regarding it's replacement if anyone could help. The switch has 3 x RJ45 connections, in ports 1,2 & 3 One to the publisher, one to the subscriber and another to the gateway (router). Does it matter which of the 3...
  11. keat63

    need config for 3550

    Incidentally I've just checked and the other switch is a 3560
  12. keat63

    need config for 3550

    Hi Vince. I wasn't even aware that these switches were configurable, or that the console socket even existed until last week. Had i known this, i would have made a backup a long time ago. I spent ages this weekend looking for anything that might resemble a former backup, and after speaking with...
  13. keat63

    need config for 3550

    Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), which appears is terminal. I've sourced another switch, same model same revision, but i don't have a clue how to...
  14. keat63

    Desperately need a viop config file for ccm4

    Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), we been working, howeverhich appears is terminal. I've sourced another switch, same model same revision, but i...
  15. keat63

    Call Logging on CCM V4

    Chaps. We have a very old CCM V4, which is still serving us well. We don't really require much more as we have only a very small user base. However, what i am looking for is call logging. It seems that we already have the ART plugin loaded, and I can access this, however, this is where i come...

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