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Recent content by joesena

  1. joesena

    Redirecting Specific Calls

    If you have SIP trunks and a Session Border Controller, you might be able to write a rule on there to manipulate the header... if From sip-uri-user=3185551212, make To sip-uri-user=xxxxxxxxxx .... this can point directly to your user to to a VDN, but I suggest still pointing to VDN in case your...
  2. joesena

    Definity basics for a newbie

    https://downloads.avaya.com/elmodocs2/multivantage/233823_2/233119_5/233119_5.pdf You can use a 66 or 110 block for the stations. The "Avaya MDF" is basically a 110 block if I remember correctly. Hopefully you have an octopus cable off the back of the cabinet with the modem connection on it...
  3. joesena

    Avaya VS Skype

    It depends what you want to do and what you already have. Here are some scenarios in which likely you wouldn't want Skype for Business (I'll call it "S4B" for short below) as your [main] PBX: (1) You have a call center of any sort. (2) You have "complicated" call flows (S4B can do time of day...
  4. joesena

    Weather App on 9641gs

    ## WEATHERAPP specifies the application to display the weather information. ## Value Operation ## "" (null) Weather application is disabled ## "default" Weather application is enabled (default) ## This parameter is supported by: ## 9621 and 9641 H.323 R6.0 and later ##...
  5. joesena

    hearning annonce when user is active or busy

    Look up "Direct Agent Calling" ... that will probably do what you need. Let me know if you need any help. edit: pretty sure the users will still need to be agents, however. This will just save you from needing to build extra VDNs/hunt groups.
  6. joesena

    Getting rid of authorization codes

    Do a "list auth" you should see all the codes and the COR they provide. If you want to turn off auth codes entirely, "change system-parameters features", page 4 or so, AUTHORIZATION CODE PARAMETERS Authorization Codes Enabled? n once you do that you'll want to change all COR 13 users...
  7. joesena

    How to finish call after survey was made using vdn return destination

    01 wait 1 secs hearing ringback 02 goto step 5 if digits = 9999999999 03 set digits = 9999999999 04 route-to number 2259 cov n 05 disconnect after announcement none 06 stop this is how we get around this on our system. The digit buffer is local persistent, so when you return again after taking...
  8. joesena

    voicemail alternatives

    Do you use Exchange 2013 for email? If so, consider Exchange UM
  9. joesena

    AVAYA AES - OVA Installation

    try logging in as cust, then su with pw root01
  10. joesena

    SIP Trunking

    Loose outline: (1) change node-names ip -> add microlog and its IP address (2) add signalling group (next or define a #), group type sip, transport tcp, near end is procr, far end is node name from step 1 (3) add trunk (next or define a #), group type sip, using signalling group from step 2...
  11. joesena

    Call forward to Virtual Number

    OP, can you provide your use case? I have some thoughts but I want to make sure they are valid. What is the problem you're trying to solve with this solution?
  12. joesena

    SOHO /Call Center

    Are your PSTN connections PRI or SIP? If SIP, depending on the service you have (especially what type of 911 you have), you should be able to acquire a local phone number for each office (also depending on whether the provider has international coverage, etc). Set it so that if somebody from x...
  13. joesena

    SIP Trunking

    short answer: yes, you can do SIP trunking without a session manager. I know because I'm doing it right now.
  14. joesena

    One extension will not log in properly

    delete 3506, then create another station, then re-create 3506 (then delete the other station). I've had this presented as a solution (that worked) for a somewhat-similar issue I had in the past. When you delete a station and immediately re-create it, it retains the same identifiers in the...
  15. joesena

    How to figure out which trunk is used for outbound calling

    Set up the network map with the subnet of the remote location (change ip-network-map) and assign a network region. Then set the location for that network region (change ip-network-region xx). Finally, set up ARS specifically for that location (change ars analysis location xx)

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