Recent content by Jerrberr

Update: shutdown happening now within 30 min. no error no warning Jerrberr

POS 3700 terminal shuts down randomly. We removed from UPS, restarted logs onto server fine. runs as normally does. just within 4-6 hours just turns itself off? Anyone seen this? Wondering how the internal power supply health is. But windows CE does not have a clear path to event viewer...

I have the same issue right now on IPO 7.0(36) ebedded mail 10 Sip channels Hunt Group 485 H323 ext 486 - Fwd=> unconditional to "outside" number (Both manually work if directly dialed) Incoming calls to main HG 200( includes receptionist and backup receptionist) -Main HG 200 fallback...

Also are you resetting your system every time your trunk drops? As most of us have seen licensing can allow a two hour window to get things programmed and then it expires it locks down the feature. Licensing may be an issue( verify that status). If its up, then down, then back up, I would be...

looking at it from a quick glance, does the extensions mis-routing have a "9N" programmed with a different line group? That could override the system line group and sling a call elsewhere. - first always eliminate the obvious :) Jerrberr

+++++++++++++++++++++++++++SOLVED++++++++++++++++++++++++++++++++++++ Ok, so the strange can only be approached with an open mind. We discovered ( after having several techs looking at this odd issue) that we had a configuration just simply go bad. So we saved a fresh configuration from...

Could a config corruption cause something like this? We have had two other techs looking at this config but they confirm it looks correct.

Well this one has three of us techs scratching our heads. Two locations,two exact IPOs with 5.0(26) connected by fiber to the same network. Things were working fine calls could go in and out no problem. All of a sudden..(after a suspected power outage) The system only allows "one"...

Ahh I see where your going. ok yeah I set the playlist edit recordings under an unannounced branch and pin. However it is that "variable" setup that is confusing me. How do I tie it to a list (day, night condition, holiday) of greetings being selected and then used by the auto attendant...

IP Office 9.1 Voice Mail Pro 9.1 Ok, so here it goes. The voice mail module is set up with AA Day Greeting and AA Night greeting. Does anyone know how to set up a module for the user to activate a "condition" greeting remotely by phone? I have a module for day greeting and a separate for...

OK IP Office 9.1 with IP 9611G console phone. I have a basic issue with ringing, The console sends calls to voicemail if the operator is on the phone. It should ring giving the operator the option to answer and if she cannot after 5-6 rings it should go to Auto attendant. We have enough...

Your awesome Tommy, I had the extensions doing that in sequence, but just didn't put "1 an 1" together and have the hunt groups in place to control to run different ring times and continue ringing receptionist. I'm going to try that Monday, I will update. That makes sense in the direction I...

Is there any way to just control the individual ext ringes on a single hunt group? have all three in Hunt group 1 and have one immediate/ 1 delayed and a third with a longer delay? Jerry

Update: With both in the group it goes to the HG3 right away actually now doesn't ring HG2 at all. The main thing is I need to keep the HG1 as the incoming call destination. Any "start from scratch ideas on how can I get coverage in three tiers. * the probem with Bridged appearance is...

That makes sense! I'll get the HG with the additional overflow entries. Thanks , I'll get back with results later. Jerry