IP office 6.0, embedded VM. Simple setup;
I need to set layers of ringing. I can get one hunt group to catch the main line and on "no answer" send to the second hunt group. But when I try to get another hunt group to answer( the third tier) It doesn't want to ring.
The basic end result we are gong for is to have:
1st - receptionist ringing (in hunt group 1) 3 rings
-if no Answer=> goes to hunt group 2 - (two rings)
-of No answer in hunt group 2 then to hunt group 3 then after 2 rings to voicemail.
so far we get everything to work and ring except hunt group 3, including voicemail.
I know there is always several ways to work this, just not sure where the rules of the IP Office are going to limit the three tier ringing.
any guidance would be appreciated.
Thanks
Jerry
I need to set layers of ringing. I can get one hunt group to catch the main line and on "no answer" send to the second hunt group. But when I try to get another hunt group to answer( the third tier) It doesn't want to ring.
The basic end result we are gong for is to have:
1st - receptionist ringing (in hunt group 1) 3 rings
-if no Answer=> goes to hunt group 2 - (two rings)
-of No answer in hunt group 2 then to hunt group 3 then after 2 rings to voicemail.
so far we get everything to work and ring except hunt group 3, including voicemail.
I know there is always several ways to work this, just not sure where the rules of the IP Office are going to limit the three tier ringing.
any guidance would be appreciated.
Thanks
Jerry