Well this one has three of us techs scratching our heads.
Two locations,two exact IPOs with 5.0(26) connected by fiber to the same network.
Things were working fine calls could go in and out no problem.
All of a sudden..(after a suspected power outage) The system only allows "one" intercom ext to ext or outside line out at the 2nd location.
The main location is working and can call outbound. But can only call one ext at a time when calling an ext at the second.
We have the setup as follows
Main IPO lines: 17. On H323 IPO Office SCN in private, incoming Group ID 500
Outgoing 500 , 8 channels( licensed with IP500 voice network channels-all valid)
2nd location line 18 on H323 office SCN in private incoming group ID 0 and outgoing group I'd 500.
PRI 24
2nd is identical , except for no T-1PRI it is using the main IPO to gain outside line access.
The strange thing at the 2nd site is it works perfectly for one call only ( inbound or outbound) but if you place a second outbound from another phone( from the second site) it says waiting for line. I see the call in system manager on "alerting" status just waiting for the line. When the first call disconnects it connects and makes the call
On exts if you try and dial a second extension, it just gives a busy and display says un obtainable.
I know it's something between the IPOs but cannot figure out what changed.
Any insight would be very helpful,
Thanks in advance
Jerrberr
Two locations,two exact IPOs with 5.0(26) connected by fiber to the same network.
Things were working fine calls could go in and out no problem.
All of a sudden..(after a suspected power outage) The system only allows "one" intercom ext to ext or outside line out at the 2nd location.
The main location is working and can call outbound. But can only call one ext at a time when calling an ext at the second.
We have the setup as follows
Main IPO lines: 17. On H323 IPO Office SCN in private, incoming Group ID 500
Outgoing 500 , 8 channels( licensed with IP500 voice network channels-all valid)
2nd location line 18 on H323 office SCN in private incoming group ID 0 and outgoing group I'd 500.
PRI 24
2nd is identical , except for no T-1PRI it is using the main IPO to gain outside line access.
The strange thing at the 2nd site is it works perfectly for one call only ( inbound or outbound) but if you place a second outbound from another phone( from the second site) it says waiting for line. I see the call in system manager on "alerting" status just waiting for the line. When the first call disconnects it connects and makes the call
On exts if you try and dial a second extension, it just gives a busy and display says un obtainable.
I know it's something between the IPOs but cannot figure out what changed.
Any insight would be very helpful,
Thanks in advance
Jerrberr