Hello all,
I created an pseudo ACD on CMS r14 and what I want to do is to create new user but I got error that it is not possible because this is pseudo ACD. I need this pseudo ACD for third party and I want to set permission for that party to see only their data (skills, agents) but it seems...
hello,
We installed CCA on SSP card on our Conversant 8 but now we are not sure does CCA and text-to-speech can be assigned together on one SSP card. does anybody have any experience with that.
Try with this:
01 wait-time 0 secs hearing silence
02 announcement xxxxx
03 goto step 8 if holiday in table 1
04 goto step 8 if time-of-day is fri 16:00 to mon 07:59
05 goto step 8 if time-of-day is all 16:00 to all 07:59
06 route-to number 499xx with cov y if unconditionally
07 wait-time...
Re:Is this a right to use, BSR? Or can I just go and create a new hunt group with the 5 agents in it and change the vector to your second opinion?
It is up to you and your system. This parts of vectors are just exsample. If you are newbie in BSR I suggest you to take second option:
1...
You have to use BSR routing with EAD-MIA strategy to enable that. It includes at least two skills:
1. wait-time 0 secs hearing ringback
2. consider skill 1 pri l adjust-by 0
3. consider skill 2 pri l adjust-by 30
or
1. wait-time 0 secs hearing ringback
2. queue to skill 1st pri m
3. goto step 4...
hello,
We have an Definity G3 SW release 9.5 Our Avaya support wanted to establish alarm monitoring via integrated modem in Definity but each time when Definity has alarm and want to call an administered hot-line number and after one ring switch drop this call. Now Avaya want to upgrade SW...
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