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Recent content by GladniJura

  1. GladniJura

    Onex agent

    is there anybody who has no any problem with One X agent application
  2. GladniJura

    pseudo ACD

    Hello all, I created an pseudo ACD on CMS r14 and what I want to do is to create new user but I got error that it is not possible because this is pseudo ACD. I need this pseudo ACD for third party and I want to set permission for that party to see only their data (skills, agents) but it seems...
  3. GladniJura

    Cisco IP telefon on Avaya CM

    does it possible to connect an Cisco IP phone (7912) on Avaya CM 4.0? CM is not connected with Cisco CM
  4. GladniJura

    IVR conversant 8

    hello, We installed CCA on SSP card on our Conversant 8 but now we are not sure does CCA and text-to-speech can be assigned together on one SSP card. does anybody have any experience with that.
  5. GladniJura

    CMS Problem

    Try type release MIS on your ASA
  6. GladniJura

    How To Forward An Agent ID

    Try with this: 01 wait-time 0 secs hearing silence 02 announcement xxxxx 03 goto step 8 if holiday in table 1 04 goto step 8 if time-of-day is fri 16:00 to mon 07:59 05 goto step 8 if time-of-day is all 16:00 to all 07:59 06 route-to number 499xx with cov y if unconditionally 07 wait-time...
  7. GladniJura

    Skill Overflow

    Re:Is this a right to use, BSR? Or can I just go and create a new hunt group with the 5 agents in it and change the vector to your second opinion? It is up to you and your system. This parts of vectors are just exsample. If you are newbie in BSR I suggest you to take second option: 1...
  8. GladniJura

    Skill Overflow

    You have to use BSR routing with EAD-MIA strategy to enable that. It includes at least two skills: 1. wait-time 0 secs hearing ringback 2. consider skill 1 pri l adjust-by 0 3. consider skill 2 pri l adjust-by 30 or 1. wait-time 0 secs hearing ringback 2. queue to skill 1st pri m 3. goto step 4...
  9. GladniJura

    DS1 Signaling in G3si R7

    Try to busyout this board first and then try to make changes
  10. GladniJura

    SW release upgrade on G3R

    hello, We have an Definity G3 SW release 9.5 Our Avaya support wanted to establish alarm monitoring via integrated modem in Definity but each time when Definity has alarm and want to call an administered hot-line number and after one ring switch drop this call. Now Avaya want to upgrade SW...
  11. GladniJura

    Outgoing call slow to connect

    Did you try to mach # sign after last dialled digit. It can speed up dilling a little bit.
  12. GladniJura

    calls rings @ 2 agents

    I had this problem once few weeks ago. What release of Definity you're running?
  13. GladniJura

    Definity G3R and ericsson MD110

    Thank you dwalin. Do you have some procedure for this or you maybe know where I can find it? thanks
  14. GladniJura

    Definity G3R and ericsson MD110

    as a first makes possible to MD phones ringing on Definity and vice versa
  15. GladniJura

    Definity G3R and ericsson MD110

    hello all, What I have to on Definity do to make connection with Ericsson MD110 PBX. thanks

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