Recent content by ecs99ny

I just set up a 1408 in the office. Called the ext and no numbers showed up on the display. I see the arrow but no number above it.

I thought it was missed calls as well but he has deleted his call logs. When I look at the config he has 3 CA buttons, PU, 3 Park Keys, and a DND key.

Thank you webb32. I realize that is what the arrow means. Do you have any idea what the 4 means? Usually there is G if they are in a HG or something in its place.

Have a customer who is stating he has a 4 with a down arrow on the upper left hand side of his phone. Can anyone tell me what the 4 means? He is not a member of a group.

Will this throw off my call reports? EX: If I route the call to a generic action with a transfer to the HG my reports will not show the initial time the call was in the greeting. Not that its a big deal but I know I will have customers that ask. I can just adjust the time that the greeting plays.

Is there a way to force the caller to hear the first announcement before the call presents to an agent? IPO 8.0

Need help with Mobile twinning across the SCN. Calls complete fine however when across the scn with 4 dig dialing the IPO inserts our local area code, prefix and the originating caller ext. Ex: Call across SCN ext 518 555 (5555). Dials ext 3333 4 Dig dials ext to 315 333 (3333) by dialing...

I too am having issues with CCR. I was getting the same thing. I just removed that and replced with HTTP://IP Address/CCRWebClient This seemd to give me the option to create the supervisor. Now...if I can get the rest of this to work.

We tried putting a Atlas LT600v in line. No luck. When I clip my test set directly to my analog port I still get the same "ear ringing" sound which tells me it seems like an audio problem and not a mismatch. Ended up putting in a Viking FBI.

Yes we have a 600V isolation transformer in line. As soon as we pull the cross connect from the analog port sound goes away. We may try Viking Feed back eliminator.

Anyone had any issues when hooking an IPO up to external amp for overhead paging. We are using an analog port set as a page port. System is properly grounded. When we hook it to the amp we get a high pitch noice that sounds like your ears are ringing. The common denominator is the IPO. We have...

It does not set the HG to out of service.

AA con. Thank you very much for the info. I'm a try that tomorrow on our demo switch

AA con I tried that. I set that up in our office switch with a pri to a user. Use the short code for DTMF 2 *20*2000#. It just disconnects me.

I was hoping to be able to use DTMF Breakout fronm the password protected user mailbox but can access the HG out of service that way. Remote access is the best bet I guess. I am trying to get this to work for a co-worker. Not sure if they have VPN access to the IPO.