Forcing the first announcement for a Hunt Group Queue

[ecs99ny]

Is there a way to force the caller to hear the first announcement before the call presents to an agent? IPO 8.0

 

[robboardman]

create an Auto attendant that plays the message you want with no options set, and set the fall back to the huntgroup, on the incoming call route

Robb

 

[Greybeard191]

or in VM Pro, create a module with a generic action for the recording, then a transfer to the HG. Target the incoming call route at the module. This let's you have three announcements... an initial, a queued, and a still-queued.

If the customer is choosing the HG off an AA, put the generic/recording between the menu and the HG transfer, for the same effect.

GB

 

[ecs99ny]

Will this throw off my call reports? EX: If I route the call to a generic action with a transfer to the HG my reports will not show the initial time the call was in the greeting. Not that its a big deal but I know I will have customers that ask. I can just adjust the time that the greeting plays.