or in VM Pro, create a module with a generic action for the recording, then a transfer to the HG. Target the incoming call route at the module. This let's you have three announcements... an initial, a queued, and a still-queued.
If the customer is choosing the HG off an AA, put the generic/recording between the menu and the HG transfer, for the same effect.
Will this throw off my call reports? EX: If I route the call to a generic action with a transfer to the HG my reports will not show the initial time the call was in the greeting. Not that its a big deal but I know I will have customers that ask. I can just adjust the time that the greeting plays.
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