Recent content by dukane123

Thanks cc. I'll look into those... the prices look steep at first glance, but what isn't these days...

Hi everyone, I'm looking into a solution that will take a list of phone numbers and auto-dial through the list, playing a pre-recorded message for each contact (a marketing-type idea but this is for an office to leave messages for patients). I haven't found any indication that the BCM50 ICC or...

Thank you cc and Firebird for your suggestions!

Hi all, As I add more lines being answered by ICC/CallPilot, I am going over again the best practices for protecting against fraud and unwanted system access (BCM50 R6 with latest patches). One thing I do not have implemented yet is remote restrictions on the lines that are auto-answered. I've...

Thank you for your input cc. What you explained makes sense to me. As of now, I'm likely going to choose to go ahead with the Remote Worker setup. If anyone else has something to add, I welcome any other feedback. Matteo

Hi all, The medical clinic where I manage a BCM50 R6 (fully patched) has asked me to look into setting up remote IP sets that employees can use from their homes. I have some spare i2004 sets lying around and with the Remote Worker/NAT Traversal feature, this seems relatively straightforward to...

Also... DESI does make labels for the T7000 series sets that come on perforated sheets, so no cutting required. It appears that each pack comes with enough labels to completely label 60 T7316e sets. That being said, one pack costs $28 (probably USD) whereas if I bought a pack of copy paper at...

If you're referring to button labels... I just use scissors. :D I used to use a paper cutter similar in design to this, but for some reason it would often randomly start cutting on a slant. That really got on my nerves and I ditched the paper cutter. I probably should give another paper cutter...

What does your Routing Table look like? If I understand what you are saying correctly, it sounds like currently it might be: Step 1: Greeting Step 2: Disconnect If you want the greeting to loop, it should look more like this: Step 1: Greeting Step 2: Distribute for XX seconds (length of time...

That makes sense. I imagine it will keep things more neat and manageable as well. I've ordered some barrier strips. Thanks Dexman!

I am working on a PA/intercom system that uses 25V lines for talkback speakers. The documentation for the system states that a 47k-Ohm resistor should be placed across each unused audio pair. I'm doing the cross-connections on BIX blocks (I live up North) and I'm wondering if it's okay to be...

I managed to get in today and test a scheduled reboot. It went exactly as you both suggested. I logged a few agents into the skillset and then set up a scheduled reboot in EM to occur a couple minutes later. When the reboot was triggered, the agents were logged out gracefully before the system...

Hello everyone, quick question - I would like to implement scheduled reboots on a BCM50 R6, fully patched. Before I do, I'd like to double-check the effect that a reboot will have on my Call Centre setup. Our office uses a skillset to route calls to agents during the day and a CCR tree at...

System time has been synchronising successfully to time.windows.com every 8192 s since last Friday, so I'm not sure what was causing the sync problem. It could have been the NRC NTP server I was trying to use before. I've also been doing daily pings to Google and have had no issues. I am going...

I have set the BCM to CC's settings of time.windows.com and 8192 seconds. The initial sync worked so I am leaving it for the weekend and I'll see what happens next week. I went into the Ping Utility and tried pinging time.windows.com and time.nist.gov. A few pings returned successfully but I...