not on 6.1 sp3.
work around is to change the setting on RSMAwareOCS.exe config:
<add key=”ContactQueueRate” value=’5’ />
increase this value, then reboot server.
apparently the problem is the RSM is not calculating the queue rate with that of agent staff.
i monitor our outbound campaign, and it shows that only 5 calls are being presented to the agents per minute.. i have a lot of idle agents.
how can it increase to 10 or more calls?
only the personal greetings.
the problem is that, after the recorded personal greeting still this default announcement/greeting is being played.
we want to disable or better delete that default greeting.
is there a way to disable or delete the greeting -> "at the tone please leave your message, when you are finish recording just hang up or press 1 for more options"..?
what will i do.. i will modify my callflow to directly point the time block to a transfer block (say to your DN).. with these i can isolate if the time of your pbx and cpilot are sync..
any DST settings?
if you still have problem, reboot is my best bet.
are you getting errors on your alarm monitor? something like SLEE error or GAM failed to transfer?
if so, then your end of dial timer is set high on outgoing trunks.
try reducing the timer. around 6000ms for analog and 3000ms for digital.
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