Recent content by BuffaloBilly

>I think your only answer is to ask someone at the remote site to conncxt up a keyboard. Unfortunately that appears to be the case. My only hope is that the client didn't scrap the Windows 7 box.

>try name of the server default was CALLPILOT Tried it. Didn't work. Also tried the machine's IP address. That didn't work either.

Good afternoon, all. Our client took away our old Windows 7 machine that we used for administrating remote Call Pilot sites. In its place is a Windows 10 box. I configured dial up networking with the username "ngensys" and the default password. However, when I get connected to the remote Call...

That's exactly what it ended up being. Their phone company had cross-connected another line onto their main line.

Hi Folks. I have a site with a Norstar. When their office takes a call, they pick it up and hear the caller and dial tone. It's almost as if another line is camping onto the originating call. Anyone ever have this happen to them? What gives?? It happens with every incoming call.

Hi Hawks. I tried that yesterday to no avail. However it appears to be working today as I just tested it with my terminal. Go figure.. . Thanks, Bill

Jax is correct. I've had this experience in the past. The customer "thinks" they are calling the correct number when in fact they are not. Try calling different variations of your toll free number ie. 800-555-1212, 888-555-1212, 877-555-1212, etc... There are times when it was requested by...

thread798-1570548 I'm trying to make changes in Terminal Manager and when I check the Sync Logs to see if the change went thru I'm seeing "Failed Logon Attempt". I can "rlogin" into the PBX using the same username and password and everything is OK. I did not change anything in the system. Can...

Checked it just now... Yup, that was it! Still new at this game, thanks all...

Ok, very good. I'll check when I go back Monday. Thank you!

Badcat, I compared my own set, forward activated vs not activated, in LD 11 printouts, and could not find any difference. The printout shows that the TN retains the last forwarded number (13 CFW 16 917168444444) even when not active. Scratching my head.. . I could run a trace and call, but I'd...

Hi group. Quick question, short of getting up from my cube and physically walking over to a phone to see if it is set to forward calls, how can I tell if a phone is forwarding calls? What is the load to check this? Thanks, Bill

As a rule of thumb, try to schedule the port job after business hours to minimize disruption. Personally I'd schedule it for friday end of business. That way if it screws up you have the entire weekend to get it resolved.

Good afternoon all. My issue is resolved. Disabling, then enabling the loop did the trick. Thanks all! Bill

Thanks Bignose21! I'll try that next time.. . You could say I got caught with my pants down on this one. I outed a bunch of disconnected digital telephones recently. Then this week an admin assistant phoned the helpdesk saying they wanted to use an old phone that was stashed away in a desk...