How can I tell if a phone is Forwarding calls? 3

[BuffaloBilly]

Hi group. Quick question, short of getting up from my cube and physically walking over to a phone to see if it is set to forward calls, how can I tell if a phone is forwarding calls? What is the load to check this? Thanks, Bill

 

[KCFLHRC]

If it is a hard forward you can do a trace in ld 80 to see if the key is activated. If it is just forward no answer then you are SOL

 

[gwebster]

Why not call it and see where the call goes?

 

[bad69cat]

You should see that CFWD is "active" in ld 11 if you prt the TN out and forward is activated on the set.

 

[PatrickSr]

webster is right; Ld 11 will NOT necessarily tell you where the phone is actually forwarded to at that moment, best way is to CALL THE DN and see where it goes and/or LD 80 trac.

 

[BuffaloBilly]

Badcat, I compared my own set, forward activated vs not activated, in LD 11 printouts, and could not find any difference. The printout shows that the TN retains the last forwarded number (13 CFW 16 917168444444) even when not active. Scratching my head.. .

I could run a trace and call, but I'd rather not accidently disturb the CEO or the VP of my department if you know what I mean.

 

[yyrkroon]

LD 80

Trace the TN, it will tell you if the cfw key is active or not. If active, then that means the phone is forwarded.

 

[Johnthephoneguy]

In ld 80 you can do the command trac TN

This will not affect the user and you do not have to call them to verify it is forwarded.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[hawks]

Example:
LD 80
trac 16 0 7 8
TN 016 0 07 08
KEY 0 SCR IDLE
KEY 1 SCR IDLE
KEY 2 SCR IDLE
KEY 3 TRN IDLE
KEY 4 CFW ACTIVATED
KEY 5 AO6 IDLE
KEY 6 MWK IDLE
KEY 7 NUL IDLE

 

[BuffaloBilly]

Ok, very good. I'll check when I go back Monday. Thank you!

 

[BuffaloBilly]

Checked it just now... Yup, that was it! Still new at this game, thanks all...

 

[Trason806]

I have had people tell me that they don't have a forward key, or that they are "SURE" its not forwarded. Ld 80 is the way to go. If they cant get it un-forwarded. I will just nul the key in programming, then add it right back. that's how I turn off forward remotely. now if there was only a way to turn on forward remotely.