Recent content by Bryan15370

Where do I see this basic CDR? is it on a extension by extension basis? I'm trying to track calls incoming/outgoing per DN... On another note, what are the recommended 3rd party products? Thanks. Bryan

Is there a way to produce weekly/monthly reports from the BCM to show what calls an extension/DN made, basically a report of all activity for individual DNs? How do I get to it? and can I have the system email it to an address? Thanks. Bryan

In the Call center, I have all lines being answers by the AA after 2 rings. Is that what you mean by have the trunks being turned on? How do I put all lines on one phone? how do I dial a certain extension from a phone? I have just been changing the Pool to test outgoing calls, so I could...

email me... I can help out. I had 2210's and I'm a new user... so i know how it feels. bryan15370@yahoo.com

after doing more testing..... I have 8 total POT lines on a GATM-8 MBM. 4 POT lines work great - 2 on each module (063,064,069,070) all work fine The other 4 POT lines don't respond and aren't picked up by the Auto-Attendant. I call each one of them, they just ring and ring and ring. All 8...

Actually... I added 2 more physical lines, so both the modules are full, 4 POT lines each, set as Loop, on Bus 7. The lines on module 1... 061-064 are working great. The lines on module 2, 069-072, don't pick up and ring forever. How do I enable module 2 and have auto-attendent answer them? All...

I tried that... there are no physical lines actually wired in to 071,072... tho i moved those 2 lines to pool B. Of the 6 Pool A lines, only the 4 in Module 1 are answered via Auto-Attendent. Any other thoughts?

How do I disable unused lines on a GATM card? I have 4 active physical(POT) lines on the first module, Bus 7, module 1, set for Loop. On Module 2, I have 2 active physical(POT) lines. How do I disable lines 071,072 to get it to work? Lines 069,070 don't even pickup via auto-attendent.. what do...

what are the density settings? what should they be set at for using both modules?

Thanks... that worked great!

I have 6 POT lines coming into to my GATM card, Bus 7. The 4 lines in module 1 work great. The 2 lines in module 2 don't connect into the system, it just rings indefinitely when calling in. I have both modules set as Loop. How can I get module 2 working?

yes all extensions(DNs) have a voicemail box number. where is the CFNA setting located?

If I try and call another extension, I never reach their voicemail.. The phone rings and then i get a message "User is not available" How do I fix this? External calls reach voicemail fine. Bryan

so from what i can see, as i dial different phone numbers of the 6 public lines.. the hunt group works with some and not with the rest. Any reasoning on that? Also... when using Linear, it rings the second member of the group always and then bounces to the first member. And if nobody picks up...

oh and yes, I assigned my lines to it. 061-064, 069,070