Recent content by benny89

To activate the Admin Menu: 1 From the handset menu, select “Calls”. 2 Select “Call time” from the Calls menu 3 While the Call time screen is displayed, press the following sequence from the navigation and * keys: > * < < * < The Admin menu is displayed

On MiVB8 you just configure them as 6940 and log them in as normal. no special programming is needed.

On the MiCollab Client blade. Under Accounts, select the user and tick the box for reset dynamic status. you may need to delete the old 5020 number and then do a line monitor refresh.

no, you need licences for the base system and each user consumes a licence.

Thanks buddy.

Use chrome as your browser. When you get to the error message, just click anywhere on the screen and type thisisunsafe. this will bypass the certificate warning and let you access the page.

your uc360 should have a label on the bottom for either in room collaboration or external collaboration. the in room device does not have a camera function. even if you did have a external collaboration unit, you cannot use a usb camera. it must be an ethernet camera.

Use chrome as your browser. When you get to the error message, just click anywhere on the screen and type thisisunsafe. this will bypass the certificate warning and let you access the page.

You can put the Attendant Console in a different tenant with its own night service. You wont be able to set the system night service with the console though. you will need another phone on the main tenant to control the system day/night or use the business/system schedules.

It could also be SIP ALG on the client side router causing issues with the registration.

On the external MBG Under allowed URI's on the SIP Settings page, have you allowed the MiCollab FQDN?

Do you have an initial RAD playing to the caller before the UPIQ message plays? I think you need to have the caller hearing queue hold music before they can hear a UPIQ message.

are you doing the voice vlan via OUI? ie MAC Address instead of lldp? Note some of the 69xx series phones have a different mac address vendor code. Older phones used the 08:00:0f: but some 69xx series phones use 00:08:5d:

can you see anything in the tug.log on the MBG with a registration error?

Has the user enabled a call director call flow on their own mailbox? From memory the users can setup a call flow by accessing the MiCollab End User Portal.