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Recent content by AvantiWade

  1. AvantiWade

    IP Office DNS Settings - IP Routes

    rdoubrava (MIS)14 Feb 17 18:17 IP Office doesn't need DNS. Best practices is to set it to your local DNS servers. It certainly does! If you are using SIP trunks you are definitely using DNS.
  2. AvantiWade

    Understanding SIP Trunk

    Besides what everyone else has said, it looks like you have your NAT setup incorrectly. You are sending your RFC1918 LAN IP to the ISP in your SIP options messages: OPTIONS sip:65185600.myisp:5060;maddr=192.168.1.47 SIP/2.0 Via: SIP/2.0/UDP...
  3. AvantiWade

    How Many Open RTP Ports do I need

    10 Channels on the trunk means you will only have 10 RTP streams at once passing through the firewall at maximum trunk useage. Open 49152 - 49172, leaving 20 rtp ports available and note it in your documentation. If their trunk increases in capacity or they start registering remote phones...
  4. AvantiWade

    What about R10 ?

    I'm only looking at OpenScape Business, the other systems might be more convoluted but the run through I have seen of OSB looked great. Everything was in one place, vs ipo where you need to go into VM Pro app, One X Portal web interface, IPO Manager. Updates are handled in the system, it...
  5. AvantiWade

    What about R10 ?

    We are partnering with Unify/Atos, no idea on the pricing yet which is scary but management of the system looks quite a bit more simplified and cleaner than IPO's cobbled together multiple management interfaces.
  6. AvantiWade

    ERS 3500 fiber ring

    I'd watch a video on Spanning tree on youtube to get a better feel for what you are doing. Any of the CCNA Spanning Tree /Rapid Spanning Tree videos should work. You can influence the election process by changing the Priority of the switch to a lower number. Lowest Priority will be elected...
  7. AvantiWade

    ERS 3500 fiber ring

    RSTP is what you are after, https://downloads.avaya.com/css/P8/documents/100161568 Page 99 is the commands. RSTP elects a master and all other switches will forward or block traffic out of their uplinked ports based on their position to the master switch to prevent loops. LACP is not...
  8. AvantiWade

    IPO + Chronicall - Missed Packets

    What proof of no packet loss did the provider provide? Just because its a private wan connection doesn't inherently mean its any more reliable of a transport. Its still running over the same network on the providers side that normal traffic is, its just prioritized and tunneled differently.
  9. AvantiWade

    SIP Failover

    Depends how how their SIP Provider works and how the environment connects to the dual connections. If their SIP provider will only service sip through their leased circuit and not over the open internet then it won't work. If they are setup with IP Auth and the provider will work on the open...
  10. AvantiWade

    Outgoing SIP CLI

    Are the numbers you are trying to send tied to your Nextiva account? If not they are probably blocking you from sending numbers you aren't authorized to.
  11. AvantiWade

    Good US based SIP Trunk Providers?

    I've used Sotel and am currently using Nexvortex. Both have IP Office documents available to aid in setting up the trunk. I've only had one outage with Nexvortex in ~9 months. They also have disaster recovery features allowing you to point calls for each DID towards a different IP address or...
  12. AvantiWade

    VM to e-mail stops working

    Your best bet is to open SysMon before you reboot it and leave a couple test voicemails. You will see the system try to send the SMTP messages and it will display the error. One system I had the issue with because the Tech hard set the IP address of the email server rather than the DNS Name and...
  13. AvantiWade

    Transfer To Auto Attendant

    I guess I should clarify, they would like calls to still initially go to the receptionist for X number of rings, but then transfer to the auto attendant instead of the receptionist voicemail box. The way I have it set for Night Mode is all of the phones are in the Night Service Group, and VMS...
  14. AvantiWade

    Ring tone to distinguish call from Door phone

    Correct me if I am wrong but I believe those ring tone overrides only work on Analog phones. I asked a similar question a while back and someone told me that...
  15. AvantiWade

    QoS on port where IPO500 connected

    If all of your phones and the ip office exist on their own vlan you could just apply a blanket QOS policy to that VLAN so that all traffic is prioritized whether it is signalling or RTP.

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