Recent content by 619Tech

Verify the format the carrier is using. Here in the US, I often have carriers delivering in e.164 (+1) format, and I have to request they change to 10 digit for me. You may have an International Country code being delivered by them.

As long as your programmed DID digits match what the carrier is sending, you will still want to absorb "0" digits in the SIP trunk attributes as Richard recommended. If they are sending 10 digits, then you would want to absorb 2 digits to match your Direct Inward tables.

Depending on the configuration, you may be able to see the last MiCollab client connection timestamp in MiCollab/MiCollab Client Service/Perform Server Diagnostics/Clients/Search All

What is the best way to replace the default "welcome to the message center, please enter a mailbox number or wait" greeting? Customer would prefer to provide a replacement greeting instead of recording one directly in. If I recall correctly, the record via handset method was used via the admin...

2500 is the default Auto Attendant extension. Can you access the system via database programming software and restart voice processing?

Not sure of the 5020 softphone configuration still works on the newer releases. My last deployment used: Hot Desk User/ACD Agent/Enable SIP Softphone for MiCollab for PC Client boxes checked in the MiCollab template. Prior to that, I think the device type was "UC Endpoint".

The license key on the disk is A182-1214, which will let you install the software. If I remember correctly, you will still need a serial/usb dongle that determines licensed features on the server side.

If DID service is set to yes, the DID's and destinations need to be added to the Direct Inward Dialing Service form.

That's how mine is, head will disappear after logging out of phone.

Software is set to "Demand", but I see no way to change it (system-generated, protected field).

I am getting SMDR output, but that's it. Do I need to enable something? I've unplugged phones and see software and maintenance logs in the system, but nothing appeared in my telnet putty connections to 1750 & 1751.

I knew you could do the SMDR, but not the logs. THX @ SXWizard!!

I have a customer not happy with the 1000 limit on logs. They are requesting the 3300 logging be outputted to a syslog server. Is this possible??

Found them here: C:/Users/me/AppData/Roaming/Mitel/UC/MyLoginName/RecordedCalls

Does anyone know where the MiCollab Client Softphone call recordings go? Docs show they are recorded on local PC, but I can't find them.