VOIP Calls go straight to VM

[Maverick8673]

I need the assistance of the experts so I am coming here first. I am reliving a subject with Call Pilot, BCM, and VOIP... Several months ago I postes that my internal calls to a remote site were ringing right to vm, I turned off VM and the turned it back on that cleared the problem for a month or so, now its back...Calling internal to one remote site sends all calls to VM but calling external and getting transfered is working fine. Any help or suggestions would be greatly appriciated.

 

[biv343]

All you can assign to a ring group are sets - you would put the voicemail DN in the ring group as the "set", then assign the lines you wish to have answered immediately by AA when the service is active to that ring group. I think (if I understand correctly) that line 241 is the only line you're concerned with.

 

[Maverick8673]

well 241 is the receptionist phone that has the nights button, so i beleive this is the only phone that needs to be associated with the ring groups.

In the end i need to be able to call an entention via VOIP and it to ring 3 or 4 times before it goes to VM

Have my receptionist phone be set on nights with an auto attendant. Ofcourse this only happens when she leaves for the night.

and for it to all work, and never never have this vendor ever install a system for me again.

 

[biv343]

If you have the receptionist's extension as well as the voicemail DN in the same ring group, the receptionist phone will ring until the AA picks up. If you associate just the VM DN with the ring group, calls will go to AA automatically when the service is active.

Either way, as long as the VM DN isn't in ring group 1, you shouldn't have the issues with the IP calls going direct to mail anymore.

I think you'll have earned your "BCM Ring Group" certification after all this is done...

 

[Maverick8673]

Ok would someone explain ring groups to me, I have done what you all have said and here are the existing problems

Lunch ring goes right to the general dilevery mb

all voip calls come in on the switchboard. but not on an intercom key, on the VM key.

In ring group 1 there are not any sets

In ring group 2 the vm dn is listed under sets

all the lines under schedules then lunch are set to ring grp 2 with the aux ringer this is for the receptionist when she walks away she can put the phones to lunch and on all lines hear the phone ring.

Anyone want to give me a call LOL

 

[Maverick8673]

Ok it obvious that all this has to do with the ringing service

Why does it going directly to voice mail when its set to lunch or nights? nights its supposed to be an AA and lunch the aux ringer? and wow the VOIP stuff is way wacky lol

 

[Maverick8673]

Ok on lunch its going to the aux ringer but nights it wont go to the AA, under ringing service and group 2 i removed the VM DN in order to get that to work. so on to night ring.

 

[biv343]

Make sure you're checking the line/ring group settings for all services that you are using (night, lunch, etc).

 

[3Sixty]

Ok Maverick I miss understood a bit of the problem I thought you needed all the calls to go to the AA out of hours.

If it is just the main number then you need to set the line 241 to have the voice mail dn at night.

In the call pilot under line admin you need to have the auto attendant set up to answer the call after 12 rings and then transfer back to the main extension or whatever. If you do not do this the system will send you to the general delivery mailbox at night rather than the auto attendant.

Your ring groups will look like this ring group 1 no DN.Ring group 2 DN voice mail extension. In the line settings you will have the night setting under line 241 to have ring group 2. This way when you switch on the night service the incoming calls to all other extension will stay unchanged.

The ring groups only ring in addition to the orignal handset rather than completly changing the ringing assignments.

The other option is to go through all your target lines and set the control DN to none. That way the system will not switch these lines to night when 241 goes in to night service.

Marshall

 

[3Sixty]

The other thing I would do is under scheduled services I would click on each service mode and make sure that the services you are not using are set to off or manual. If you set them to off the operator when dials feature 871 they will only be able to put the system in to night service.