VOIP Calls go straight to VM

[Maverick8673]

I need the assistance of the experts so I am coming here first. I am reliving a subject with Call Pilot, BCM, and VOIP... Several months ago I postes that my internal calls to a remote site were ringing right to vm, I turned off VM and the turned it back on that cleared the problem for a month or so, now its back...Calling internal to one remote site sends all calls to VM but calling external and getting transfered is working fine. Any help or suggestions would be greatly appriciated.

 

[Maverick8673]

Dont remember what release is on the ITG can find out tho, and no, all called do not go trough the home office, they are BCM to BCM if possible its fully meshed calling.

 

[Maverick8673]

alright biv.

Ring group 1 does have the vm dn in it, how do i tell in the bcm whether or not the set is using it, I also noticed that every ring group has my main extention listed under sets the extention being 2251.

 

[biv343]

Take the VM DN out of ring group 1 just for kicks. Not sure why you would want that there - typically the ring groups are used to force calls to auto attendant/certain extensions based on time of day schedules.

Wack all the sets out of RG1 and see what happens. Betcha it'll work.

 

[biv343]

Also, it's normal to have the lead DN of the system in each ring group, but ring group 1 is the default for all lines in the system (IP, physical and target lines).

On my installs, I always blank out ring group 1, and use RG 2 (or whatever) for ringing service configurations. I've had wierd problems with this in the past, typically with DID calls going to the lead DN of the system when in service mode.

 

[Maverick8673]

I can try that but i have a night ring and a AA will that mess that up?

 

[biv343]

Not if you change your line assignments for the night ring.

Ex - you have target lines 241 and 242 set to be answered by AA in a night service. Under the schedule for the service, click on Line Settings, and set the ring group that those lines should use. That ring group should include only the systems lead voicemail DN.

 

[Maverick8673]

ok all i need is my main extention to be able to put the phone on nights and it go to voice mail, that TL is 241 it the only phone that will be set to nights, where do i set that up? In the ringing service that one phone which is ext 2251 is in every ringing service on the list. I took out the 7079 from the ringing service and now my calls go to the main swicthboard so I am getting close to the solution.

 

[biv343]

Here's the steps:

Telephony Services, Scheduled Services, Ringing Service, Ring groups. Open RG 2. Enter the DN of the VM system (as seen when doing F985). Remove any DN's from RG1.

Open Schedules, then Night. Open line settings. Click on Line 241. Change from Ring group 001 to Ring group 002.

All done. All you're saying now is that when the night service is running, you want line 241 to associate to RG 2, which means the call will go directly to mail and get any assigned treatment associated with that line.

Strange why your calls are going to the receptionist now - have you checked your target lines to make sure that the received digits are entered in the private field and not public? Since the calls are tagged as CDP private, they will most likely roll to the receptionist if there aren't any private digits to match to.

You're almost there though....

 

[Maverick8673]

If some one were to be calling in on one of the line going into the system would i need to change those lines to ring to rg2 as well IE: 061 and so on for the 7 lines going into the receptionist?

 

[Maverick8673]

Ok did that and tested, calls are not going to voice mail but they are all over the place now, example, called 2253 and it rang on 2254 and 2255 close but not yet.

 

[Maverick8673]

they are going to the front receptionist now 2251 or Target line 241... not all bad but not good either. lol

 

[biv343]

Any line that is set to ring or appear and ring onthe receptionists phone should be in that ring group (or any line that you want to give that treatment to anyways).

 

[Maverick8673]

ok so all my lines should be in that ring group that are on the receptionist phone that way at night no matter what line that call rings on it will go to the AA right? Then why do I need to have the target line in the ring group and not just the incoming lines?

 

[3Sixty]

I know what you have done rather than program all the target lines you have set the system to answer the incoming VOIP lines.

 

[biv343]

Exactly as Marshall said. You want to answer target lines, not VOIP trunks (or the PRI channels if equipped with PRI).

 

[Maverick8673]

well, i didnt program this system only did what you have suggested to get it resolved, the few that I have done dont mirror this one at all, and it seems that this one is totally messed up...

The way that its set up now is that there had to be a target line on the phone set in order to recieve incoming voip calls to the extention directly. then on all sets all 7 incoming lines are visible (not the way i like it but to change them would wreck havoc) Since changing the ring group the auto attendant doesnt ring right at night I am making the assumption that this is because those incoming lines are not in ring group 2...


Suggestions?

 

[3Sixty]

What you have is the following

BCM A

Ext 2100


BCM B

Ext 2200

BCM C

Ext 2300

You would have the systems linked via VOIP.

The extension would have a target line on BCM A

Ext 2100 might have target line 241 in the private field you would have the extension number 2100

Then in the line assignment on ext 2100 you would have target line 241.

The extension would have a target line on BCM B

Ext 2200 might have target line 241 in the private field you would have the extension number 2200

Then in the line assignment on ext 2200 you would have target line 241.

The extension would have a target line on BCM C

Ext 2300 might have target line 241 in the private field you would have the extension number 2300

Then in the line assignment on ext 2300 you would have target line 241.

Your night service would be set up as follows

The programming on the call pilot would have the following under you lines 1-8 you could set them to auto attendant after 12 rings. Then in the night programming you would put the Voice mail DN in ring group 2.

Marshall

 

[biv343]

You wouldn't want lines 1-8 assigned to the auto attendant, only the target lines you wish to have answered. If you have lines 1-8 set in a ring group, when that service is active, all calls will go directly to voicemail.

Lets back up a step - you mentioned previously that target line 241 needs to go to auto attendant. What are the other 7 lines that appear/ring on the phones? Are those target lines also, analog CO trunks, or T-1 channels? Either way, if the only line you want to get auto attendant treatment when the service is active is 241, then line 241 would be the only line you would assign to ring group 2.

 

[biv343]

Gotta learn to read before I post - if you set lines 1-8 in a ring group, any calls terminating to those trunks when the service is active will go to voicemail, not ring on the appropriate set. For example, service is active and you call 2252 - if lines 1-8 are in ring group 2 and the service is running, you call to 2252 will go directly to mail instead of ringing at 2252.

 

[Maverick8673]

so the individual lines do not have to be in the ring group just the VM DN that is all right?