Hi. It's great to be using this form once again.
Here's my situation.
One of my clients runs a medical clinic that includes a Pharmacy on site. They have a Nortel CICS system with a Call Pilot.
They asked me about 2 months ago if I could program the phone system so that all the calls for the Pharmacy will go to the phones that are located in the Pharmacy area. CCR is set up so that when a caller enters "2" the call will be directed to the main Pharmacy phone (ex 226) which I set up as the first phone within the Pharmacy Hunt Group. The problem is that ex 226 is set to go to Voicemail after 3 rings. IT'S NOT GOING TO VOICEMAIL. Ex 226 does have a mailbox and the "Call Forward No Answer" setting is directed to the Call Pilot port (235).
How can I get 226 to go to voice mail after 3 rings when 226 is located within a Hunt Group?
Awaiting a reply.
Here's my situation.
One of my clients runs a medical clinic that includes a Pharmacy on site. They have a Nortel CICS system with a Call Pilot.
They asked me about 2 months ago if I could program the phone system so that all the calls for the Pharmacy will go to the phones that are located in the Pharmacy area. CCR is set up so that when a caller enters "2" the call will be directed to the main Pharmacy phone (ex 226) which I set up as the first phone within the Pharmacy Hunt Group. The problem is that ex 226 is set to go to Voicemail after 3 rings. IT'S NOT GOING TO VOICEMAIL. Ex 226 does have a mailbox and the "Call Forward No Answer" setting is directed to the Call Pilot port (235).
How can I get 226 to go to voice mail after 3 rings when 226 is located within a Hunt Group?
Awaiting a reply.