We have a General delivery mailbox (1999) that was previously working. Don't know how long it's been out.
When a user dials "0" to get to the receptionist it routs to cov path 15. Cov path 15 routs to cov answer 15 that currently has 1 extension then to VDN 3013 that sends the call vector 15 that routs to ext 1999.
If I dial 3013 the calls routs as it should. When unanswered it goes to mailbox 1999 like I am wanting.
If I dial 0 the call routs as it should until the call goes unanswered.
If it is not answered it goes to voicemail but not mailbox 1999. If the call is from the inside it goes to the callers mailbox. If it is from the outside it goes to the mailbox attendant asking you to enter your mailbox.
The list trace below is the inside caller dialing 0.
I have copied ext 0 and configured this setup with a different extension and it works as it should.
I am missing something with ext 0
c station 0 Page 1 of 1
STATION
Extension: 0 BCC: 0
Type: virtual Security Code: TN: 1
Coverage Path 1: 15 COR: 1
Name: Operator Coverage Path 2: COS: 1
Unicode Name? n Map-to Station:
Time of Day Lock Table:
Personalized Ringing Pattern: 1
Survivable COR: internal
Survivable Trunk Dest? y
change coverage path 15 Page 1 of 1
COVERAGE PATH
Coverage Path Number: 15
Cvg Enabled for VDN Route-To Party? y Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c15 Rng: 4 Point2: v3013 Rng:
Point3: Point4:
Point5: Point6:
VECTOR DIRECTORY NUMBER
Extension: 3013 Unicode Name? n
Name*: Operator
Destination: Vector Number 15
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: both Report Adjunct Calls as ACD*? n
Acceptable Service Level (sec): 10
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
SIP URI:
* Follows VDN Override Rules
hange vector 15 Page 1 of 6
CALL VECTOR
Number: 15 Name: Operator
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 route-to number 1999 cov y if unconditionally
03 stop
04
05
LIST TRACE
time data
07:25:48 TRACE STARTED 03/15/2023 CM Release String cold-01.0.890.0-26989
07:25:50 active station 1393 cid 0x1c3b
07:25:50 Calling party uses private-numbering
07:25:50 G711MU ssff ps:20
rgn:1 [10.209.44.132]:2262
rgn:1 [10.209.26.160]:2094
07:25:52 dial 0
07:25:52 redirect station 0 cid 0x1c3b
07:25:52 Called party uses public-unknown-numbering
07:25:56 coverage-path 15 point 1 cid 0x1c3b
07:25:56 coverage answer-group term ring: 1 unavailable: 0 cid 0x1c3b
07:25:56 G711MU ssff ps:20
rgn:1 [10.209.28.4]:3252
rgn:1 [10.209.26.160]:2068
VOIP data from: [10.209.26.160]:2068
LIST TRACE
time data
07:26:01 Jitter:4 0 0 0 0 0 0 0 0 0: Buff:15 WC:5 Avg:4
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:01 Jitter:0 1 1 1 0 0 1 1 0 0: Buff:13 WC:4 Avg:0
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2068
07:26:10 Jitter:4 3 0 0 0 0 0 0 0 0: Buff:12 WC:5 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:10 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:16 no answer cid 0x1c3b
07:26:16 coverage-path 15 point 2 cid 0x1c3b
07:26:16 0 0 ENTERING TRACE cid 7227
07:26:16 15 1 vdn e3013 bsr appl 0 strategy 1st-found override y
07:26:16 15 1 AVDN: 3013 AVRD:
LIST TRACE
time data
07:26:16 15 1 wait 2 secs hearing silent
07:26:16 dial 0
07:26:16 term station 0 cid 0x1c3b
07:26:18 15 2 route-to number 1999 cov y if unconditionally
07:26:18 15 3 LEAVING VECTOR PROCESSING cid 7227
07:26:18 dial 1999
07:26:18 redirect station 1999 cid 0x1c3b
VOIP data from: [10.209.26.160]:2094
07:26:20 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:20 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:22 coverage-path 99 point 1 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 term trunk-group 99 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 route-pattern 99 preference 1 location ALL cid 0x1c3b
07:26:22 seize trunk-group 99 member 27 cid 0x1c3b
When a user dials "0" to get to the receptionist it routs to cov path 15. Cov path 15 routs to cov answer 15 that currently has 1 extension then to VDN 3013 that sends the call vector 15 that routs to ext 1999.
If I dial 3013 the calls routs as it should. When unanswered it goes to mailbox 1999 like I am wanting.
If I dial 0 the call routs as it should until the call goes unanswered.
If it is not answered it goes to voicemail but not mailbox 1999. If the call is from the inside it goes to the callers mailbox. If it is from the outside it goes to the mailbox attendant asking you to enter your mailbox.
The list trace below is the inside caller dialing 0.
I have copied ext 0 and configured this setup with a different extension and it works as it should.
I am missing something with ext 0
c station 0 Page 1 of 1
STATION
Extension: 0 BCC: 0
Type: virtual Security Code: TN: 1
Coverage Path 1: 15 COR: 1
Name: Operator Coverage Path 2: COS: 1
Unicode Name? n Map-to Station:
Time of Day Lock Table:
Personalized Ringing Pattern: 1
Survivable COR: internal
Survivable Trunk Dest? y
change coverage path 15 Page 1 of 1
COVERAGE PATH
Coverage Path Number: 15
Cvg Enabled for VDN Route-To Party? y Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c15 Rng: 4 Point2: v3013 Rng:
Point3: Point4:
Point5: Point6:
VECTOR DIRECTORY NUMBER
Extension: 3013 Unicode Name? n
Name*: Operator
Destination: Vector Number 15
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: both Report Adjunct Calls as ACD*? n
Acceptable Service Level (sec): 10
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
SIP URI:
* Follows VDN Override Rules
hange vector 15 Page 1 of 6
CALL VECTOR
Number: 15 Name: Operator
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 route-to number 1999 cov y if unconditionally
03 stop
04
05
LIST TRACE
time data
07:25:48 TRACE STARTED 03/15/2023 CM Release String cold-01.0.890.0-26989
07:25:50 active station 1393 cid 0x1c3b
07:25:50 Calling party uses private-numbering
07:25:50 G711MU ssff ps:20
rgn:1 [10.209.44.132]:2262
rgn:1 [10.209.26.160]:2094
07:25:52 dial 0
07:25:52 redirect station 0 cid 0x1c3b
07:25:52 Called party uses public-unknown-numbering
07:25:56 coverage-path 15 point 1 cid 0x1c3b
07:25:56 coverage answer-group term ring: 1 unavailable: 0 cid 0x1c3b
07:25:56 G711MU ssff ps:20
rgn:1 [10.209.28.4]:3252
rgn:1 [10.209.26.160]:2068
VOIP data from: [10.209.26.160]:2068
LIST TRACE
time data
07:26:01 Jitter:4 0 0 0 0 0 0 0 0 0: Buff:15 WC:5 Avg:4
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:01 Jitter:0 1 1 1 0 0 1 1 0 0: Buff:13 WC:4 Avg:0
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2068
07:26:10 Jitter:4 3 0 0 0 0 0 0 0 0: Buff:12 WC:5 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:10 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:16 no answer cid 0x1c3b
07:26:16 coverage-path 15 point 2 cid 0x1c3b
07:26:16 0 0 ENTERING TRACE cid 7227
07:26:16 15 1 vdn e3013 bsr appl 0 strategy 1st-found override y
07:26:16 15 1 AVDN: 3013 AVRD:
LIST TRACE
time data
07:26:16 15 1 wait 2 secs hearing silent
07:26:16 dial 0
07:26:16 term station 0 cid 0x1c3b
07:26:18 15 2 route-to number 1999 cov y if unconditionally
07:26:18 15 3 LEAVING VECTOR PROCESSING cid 7227
07:26:18 dial 1999
07:26:18 redirect station 1999 cid 0x1c3b
VOIP data from: [10.209.26.160]:2094
07:26:20 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:20 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:22 coverage-path 99 point 1 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 term trunk-group 99 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 route-pattern 99 preference 1 location ALL cid 0x1c3b
07:26:22 seize trunk-group 99 member 27 cid 0x1c3b