Voicemail for ext 0

[Vidmine]

We have a General delivery mailbox (1999) that was previously working. Don't know how long it's been out.
When a user dials "0" to get to the receptionist it routs to cov path 15. Cov path 15 routs to cov answer 15 that currently has 1 extension then to VDN 3013 that sends the call vector 15 that routs to ext 1999.

If I dial 3013 the calls routs as it should. When unanswered it goes to mailbox 1999 like I am wanting.
If I dial 0 the call routs as it should until the call goes unanswered.
If it is not answered it goes to voicemail but not mailbox 1999. If the call is from the inside it goes to the callers mailbox. If it is from the outside it goes to the mailbox attendant asking you to enter your mailbox.
The list trace below is the inside caller dialing 0.
I have copied ext 0 and configured this setup with a different extension and it works as it should.
I am missing something with ext 0


c station 0 Page 1 of 1
STATION

Extension: 0 BCC: 0
Type: virtual Security Code: TN: 1
Coverage Path 1: 15 COR: 1
Name: Operator Coverage Path 2: COS: 1
Unicode Name? n Map-to Station:

Time of Day Lock Table:
Personalized Ringing Pattern: 1




Survivable COR: internal
Survivable Trunk Dest? y
change coverage path 15 Page 1 of 1
COVERAGE PATH

Coverage Path Number: 15
Cvg Enabled for VDN Route-To Party? y Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n


COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c15 Rng: 4 Point2: v3013 Rng:
Point3: Point4:
Point5: Point6:

VECTOR DIRECTORY NUMBER

Extension: 3013 Unicode Name? n
Name*: Operator
Destination: Vector Number 15
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: both Report Adjunct Calls as ACD*? n
Acceptable Service Level (sec): 10

VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:

SIP URI:

* Follows VDN Override Rules
hange vector 15 Page 1 of 6
CALL VECTOR

Number: 15 Name: Operator
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 route-to number 1999 cov y if unconditionally
03 stop
04
05


LIST TRACE

time data

07:25:48 TRACE STARTED 03/15/2023 CM Release String cold-01.0.890.0-26989
07:25:50 active station 1393 cid 0x1c3b
07:25:50 Calling party uses private-numbering
07:25:50 G711MU ssff ps:20
rgn:1 [10.209.44.132]:2262
rgn:1 [10.209.26.160]:2094
07:25:52 dial 0
07:25:52 redirect station 0 cid 0x1c3b
07:25:52 Called party uses public-unknown-numbering
07:25:56 coverage-path 15 point 1 cid 0x1c3b
07:25:56 coverage answer-group term ring: 1 unavailable: 0 cid 0x1c3b
07:25:56 G711MU ssff ps:20
rgn:1 [10.209.28.4]:3252
rgn:1 [10.209.26.160]:2068
VOIP data from: [10.209.26.160]:2068
LIST TRACE

time data
07:26:01 Jitter:4 0 0 0 0 0 0 0 0 0: Buff:15 WC:5 Avg:4
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:01 Jitter:0 1 1 1 0 0 1 1 0 0: Buff:13 WC:4 Avg:0
07:26:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2068
07:26:10 Jitter:4 3 0 0 0 0 0 0 0 0: Buff:12 WC:5 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.209.26.160]:2094
07:26:10 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:10 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:16 no answer cid 0x1c3b
07:26:16 coverage-path 15 point 2 cid 0x1c3b
07:26:16 0 0 ENTERING TRACE cid 7227
07:26:16 15 1 vdn e3013 bsr appl 0 strategy 1st-found override y
07:26:16 15 1 AVDN: 3013 AVRD:
LIST TRACE

time data
07:26:16 15 1 wait 2 secs hearing silent
07:26:16 dial 0
07:26:16 term station 0 cid 0x1c3b
07:26:18 15 2 route-to number 1999 cov y if unconditionally
07:26:18 15 3 LEAVING VECTOR PROCESSING cid 7227
07:26:18 dial 1999
07:26:18 redirect station 1999 cid 0x1c3b
VOIP data from: [10.209.26.160]:2094
07:26:20 Jitter:1 1 1 0 0 1 1 1 0 0: Buff:12 WC:4 Avg:0
07:26:20 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
07:26:22 coverage-path 99 point 1 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 term trunk-group 99 cid 0x1c3b
07:26:22 call-forwarding #083000
07:26:22 route-pattern 99 preference 1 location ALL cid 0x1c3b
07:26:22 seize trunk-group 99 member 27 cid 0x1c3b

 

[avayaguy23]

https://documentation.avaya.com/bun...ge/system_parameters_coverage_forwarding.html

I'm assuming you need to change:
Location for Covered and Forwarded Calls
PGN/TN/COR for Covered and Forwarded Calls.

 

[Vidmine]

My only hesitation to that is it works when I assign the config to a different extension.
I would think I would have the same issue.
It's like 0 is not defined in AMM or the CM somewhere.
I'm kinda leaning AMM but don't know where to find it.

 

[avayaguy23]

The trace you provided also shows you are shoving the call through the public unknown table. Is there a reason you are doing it this way? That is probably why its not rolling to voicemail correctly.
07:25:52 redirect station 0 cid 0x1c3b
07:25:52 Called party uses public-unknown-numbering

 

[Vidmine]

I saw that and honestly I don't know how that is happening.
Strange thing is the trace for the working call is the same.

 

[avayaguy23]

is 0 in your dialplan? How is it routing? The command: Display dialplan analysis

Is it in your UDP table? command: list uniform-dialplan

 

[Vidmine]

display dialplan analysis Page 1 of 12
DIAL PLAN ANALYSIS TABLE
Location: all Percent Full: 3

Dialed Total Call Dialed Total Call Dialed Total Call
String Length Type String Length Type String Length Type
0 1 ext * 3 dac
1 4 ext # 3 fac



It's not in the UDP tabledisplay uniform-dialplan 0
UNIFORM DIAL PLAN TABLE
Percent Full: 0

Matching Insert Node
Pattern Len Del Digits Net Conv Num
911 3 0 ars n
n

 

[avayaguy23]

The issue is definitely because you are passing it through the public unknown table. Try adding it to the UDP table.
Matching pattern: 0
Len: 1
Del: 0
net: ext
conv: n

 

[avayaguy23]

You also have this set to Y. Change it to N.
Coverage Path Number: 15
Cvg Enabled for VDN Route-To Party? y

 

[Vidmine]

When I try to add it to the UDP table I get an error...
Len may be '1' or '2' only when the Insert Digits contain an 'Lx" value

Changing to y the call disconnects when it hits the VDN
Cvg Enabled for VDN Route-To Party? y

 

[avayaguy23]

Cvg Enabled for VDN Route-To Party? needs to be set to No
Also, your vector is the problem.
route-to number 1999 cov y if unconditionally

You want the following line. Change Skill 199 to whatever your voicemail hunt group is.
Messaging skill 199 for extension 1999

 

[Vidmine]

I am getting the same results.
I really think it has something to do with the ext "0"
I can take the same coverage path and apply it to another extension and it works.
I also duplicated ext 0 to a different extension and used the same coverage path and it works.
That tells me something is up with "0"
Is there anywhere that I can find what the default attendant is or what 0 would be seen as either in CM or AM?

 

[avayaguy23]

You have a lot of redirections. Your dialplan has 0 as ext. You could change it to attd and then "add attendant 1" for example. You might want to do some research first if you go down the attendant route.

You can also change extension 0 from a virtual to a regular extension. Add a coverage path to it that just routes to voicemail. Create a voicemail account for extension 0. Also create a bridged appearance on your receptionist's phone for extension 0.