VMPro No Audio in SCN

[Go1dFinger]

I am having an issue with VMPro at times not providing Audio at remote site. The line is configured as VPN with Centralized VM. The License does not go invalid and the VMPro Service does not stop, to fix the issue the Router is reset and the issue is resolved but then re-appears. I am running 4.0.7 and VMPro 4.0.18; I have seen a couple Threads on this same issue but no real answer as to the cause or how to resolve the problem. Any help/advice would be appreciated

 

[jamie77]

If reseting the router fixes the problem, then the router is the problem. It will be blocking ports.

I have seen routers do this even though they are programmed not to.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[Go1dFinger]

Is there a doc that list what ports are used?

 

[jamie77]

25* SMTP (TCP) Email system alarms from the IP Office to SMTP server.
67 BOOTP/DHCP
68 BOOTP/DHCP
69 TFTP (UDP) File requests to the IP Office.
69 TFTP (UDP) File requests by the IP Office.
161* SNMP (UDP) From SNMP applications.
162* SNMP Trap (UDP) To addresses set in the IP Office configuration.
389* LDAP (TCP)
520 RIP (UDP) To and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet
broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9."
520 RIP (UDP)
1719 H.323 RAS (UDP) H.323 VoIP device registering with the IP Office.
1720 H.323/H.245 (UDP) Data to a registered VoIP device.
2127 (UDP) PC Wallboard to CCC Wallboard Server.
5060 SIP (UDP/TCP) SIP Line Signalling
8080 HTTP (TCP) Browser access to the Delta Server application.
8089 Enconf (UDP) From the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP
sessions."
8888 HTTP (TCP) Browser access to the IP Office ContactStore (VRL) application.
49152-53247* RTP/RTCP (UDP) Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab.
50791 IPO Voicemail (UDP) To voicemail server address.
50793 IPO Solo Voicemail (UDP) From IP Office TAPI PC with Wave drive user support.
50794 IPO Monitor (UDP) From the IP Office Monitor application.
50795 IPO Voice Networking (UDP) Small Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 5 seconds.
50796 IPO PCPartner (UDP) From an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
50797 IPO TAPI (UDP) From an IP Office TAPI user PC.
50799 IPO BLF (UDP) Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
50800 IPO License Dongle (UDP) To the License Server IP Address set in the IP Office config.
50801 EConf (UDP) Conference Center Service to IP Office.
50804* HTTP (TCP) IP Office configuration settings access.
50808* HTTP (TCP) IP Office system status access.
50812* HTTP (TCP) IP Office security settings access.


Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[Go1dFinger]

Thanks Jamie, cheers

 

[Go1dFinger]

I apologize I was incorrect, the Firewall is reset correcting the issue not the router.

 

[jamie77]

same issue, different box

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

4.0.7 and vmpro 4.0.18 are buggy
Yesterday i logged in to a site with 4.0.7 and at the moment that monitor did connect the system rebooted
Upgrade the system to 4.1

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!