Call Record SCN 1

[rcc1000]

Hello All,
I have an 11.0 Essential IP Office at our local city's Fire Dept. location with Embedded voicemail. This was installed years before installing 11.1 Preferred Edition at our City Hall location with VMPRO.
They are SCNed together, I know it's not recommended for each location having it's own voicemail & best to have Fire Dept. Centralized Voicemail to City Hall, but they choose it this way instead of redoing greetings & it's been working fine for them.
However now the Fire Dept. is asking for the Call Record feature that we have set up at City Hall.
Each phone at City Hall has a Call Record button that they can toggle on/off.
My guess is all I need to do is switch Fire Dept. to Centralized Voicemail & make my call flows at City Hall's VMPRO for Fire Dept.?
Fire Dept. has their own POTS/analog lines, City Hall has PRI. 4 Voice Networking Channels each location.

Read on another thread someone saying " the remote site may need its own 'VMPRO Recordings Administrators' license" not sure what that is or needed?

Sorry if this may be a dumb question, I haven't done a whole lot of SCN/VMPRO systems & want to tell them 100% correctly what needs to be done?
If I'm missing some additional info that's needed please ask, otherwise thanks in advance.

 

[FractalTelecom]

You only have to change the Fire Dept VM to centralized. How is your current recording set up? What are you using to record, specifics...?

 

[Magixman]

No, a location with Avaya IP Office using embedded VM in an SCN cannot directly utilize the call recording feature from another site using VMPro. The recording destination is on the primary or secondary server, and the Avaya Contact Recorder (ACR) creates audio files on the local system.



Here's a more detailed explanation:

• SCN and IP Trunks:
  IP Office systems linked by IP trunks can form a Small Community Network (SCN), allowing them to "learn" each other's extension numbers and user names.
  

• Call Recording Destination:
  Each call recording requires a licensed voicemail channel, a VCM (for IP500 V2 Expansion), and an IP Office Line (SCN trunk) channel, as the recording destination is on the Primary or Secondary Server.
  
  
• Avaya Contact Recorder (ACR):
  The ACR creates audio files of calls that have occurred on the telephone system.
  
  
• VMPro vs. Embedded VM:
  VMPro is a separate, more advanced voicemail and call recording solution, while embedded VM is built into the IP Office system itself.
  
  
• Inter-Site Recording:
  The call recording feature in one site (using VMPro) cannot directly record calls originating or terminating at another site in the SCN that is using the embedded VM.
  
  
• Migration to VFC:
  If the recordings are no longer taking place, these ACR recordings can be migrated to VFC (Verba) using the ACR Import Source.
  

In essence, the call recording functionality is tied to the specific IP Office system and its voicemail infrastructure (embedded VM or VMPro), not the SCN connection itself.

 

[rcc1000]

Thanks for both replying back so soon. Seems both telling me something different?

Fractal, not sure you asking, How is your current recording set up?
Currently Fire Dept. Embedded all recordings are like for auto attendant *8401.... & personal greetings each user has.
Figured once switched over to Centralized, will need to make my modules for calls pertaining to Fire Dept. on VMPRO at City Hall.
Figure/hoping after switching to Centralized, Fire Dept. users will get added to City Hall's VMPRO server, or perhaps I need to add them?

Magixman, may have confused me with your response.
Are you flat out saying this cannot be done even after switching Fire Dept. to Centralized VM/no longer using their current Embedded?

First thing you say is "a location with Avaya IP Office using embedded VM in an SCN cannot directly utilize the call recording feature from another site using VMPRO"
Which that I figured since my thinking was needing to switch to Centralized.
If/when I do that, is it saying I will need to have licensed voicemail channels the regular Voice Networking Licenses will not work?

Searching the Avaya Contact Recorder (ACR) Avaya documents say,
"Contact Recorder is a previous IP Office application for archiving call recording.
To be able to search and replay existing call recordings through the Media Manager, the customer must migrate the Contact Recorder call recording database to Media Manager. The existing recordings do not need to be moved. See Migrating Contact Recorder."
Then looked up Migrating Contact Recorder, says,
"IP Office Release 11.0 and later do not support Contact Recorder. However, existing customers of Contact Recorder can migrate their call record database to Media Manager."

Thanks again

 

[Magixman]

Yes, with Avaya IP Office and a Small Community Network (SCN) active, a location can use the call recording feature from the other site, as the systems learn each other's extension numbers and user names within the SCN.



Here's a more detailed explanation:

• SCN and Inter-Site Communication:
  When two or more IP Office systems are linked by IP trunks, they form an SCN. This allows calls between systems and supports internal call features.
  

• Automatic Learning:
  Within an SCN, the separate IP Office systems automatically learn each other's extension numbers and user names.
  
  
• Call Recording Configuration:
  You can configure automatic call recording for an incoming call route, and the destination of the recordings can be set to either a voicemail mailbox or the Voice Recording Library (which transfers recordings to Media Manager).
  
  
• Recording Library:
  The Voice Recording Library is a feature that allows users to access and manage call recordings through web self-administration.
  
  
• Active Recording:
  Avaya also offers Active Recording, which allows for line-side recording where Avaya Call Reporting (ACR) receives audio and signaling files directly from the phone.
  
  
• Media Manager:
  If using the Voice Recording Library, recordings are stored in Media Manager.
  
  
• Licensing:
  Each recording requires a licensed voicemail channel, a VCM (for the IP500 V2 Expansion), and an IP Office Line (SCN trunk) channel.
  

 

[rcc1000]

Thanks again Magixman,
So, may need to add more licensed voicemail channels/Additional Voicemail ports on City Hall's VMPRO, currently has 8
And more Voice Networking licenses, Fire Dept. currently 4 & City Hall is 8

You included,

• Call Recording Configuration:
  You can configure automatic call recording for an incoming call route, and the destination of the recordings can be set to either a voicemail mailbox or the Voice Recording Library (which transfers recordings to Media Manager).

Could we not use that & just have a Call Record button on the users that may need it, just like I have at City Hall?

 

[biv343]

I'll give you a response that isn't generated via ChatGPT.

You can do everything from a call recording standpoint on a networked system that you can do on the system which hosts voicemail pro once you switch the fire department system to centralized voicemail. You'd program a call record button like you're doing at city hall and you can set the recording destination same as you're doing at city hall.
As previously mentioned, you just need to have enough voicemail port and SCN licenses to handle the voicemail traffic for the recording and auto attendants. If I remember correctly, voice networking licenses are only used for outbound calls, but I'd have to double check that Avaya didn't change that as most of the systems I have left in the wild are server edition.

 

[rcc1000]

Thanks biv,
That's exactly what I was thinking & now knowing you 100% confirmed that.

 

[telecomtekperson]

Remember if you record alot, you will use more SCN ports, may be worthwhile on deploying distributed voicemail pro at the fire dept site, to keep recording channels local...

 

[rcc1000]

Thanks again to all,
Started telling Fire Dept. guy that asked for the request & he thought sounded like quite a bit of expense, my labor & additional licenses.
Said he was just going to get a couple digital recorders tied to his 9508 phones.
Thinking that will be totally fine for them.
Have a good weekend