We have a Small call center ACD with 3-7 agents and 2 skillsets And need a way to program calls from skillsets when no agents are logged in or available to forward to an external number which is a live person answering service. We also want to forward the Operater DN also when no one is available to external answering service number. We are using auto attendant to answer targets and direct to 2 skillsets through ACD. We also want directly dialed extensions to have the option for callers to leave voice mail. Can anyone help or suggest a way to set this up?