UCM Problem 1

[pjazz]

Hi guys, I recently configured and IP office 9.107 with UCM . I went thorough the ignition process and all seemed ok. When I Plugged a phone in it says vm not running. In system monitor it says operational but Ip address say 0.0.0.0 and in ip office Manager under VM I get 0.0.0.0 for the address. Do I have to totally reinstall the S/W to set and IP again?

 

[infonaut]

Hi pjazz,
I am currently experiencing the very same issue my IPO has RLS 9.1.7
My UC Module V2 is also at RLS 9.1.7.
In System Status my IP address is 192.168.42.200 and reports: Operational
In Manager under VM tab my address is 192.168.42.200.
When I Plugged a phone in it also says voicemail not running.
I am at a lost here myself!

 

[intrigrant]

Possible password problem?
Edit the security settings in IP Office AND in the UCM and set a password for VM Pro, then open the VM Pro client and enter the same password there.

 

[infonaut]

Thanks for the reply intrigrant.
Edit the security settings in IP Office AND in the UCM and set a password for VM Pro, then open the VM Pro client and enter the same password there, results in the same error voicemail not running.

 

[pjazz]

Thanks for the reply. The only problem is I can't communicate with the UCM as I don't know the IP.

 

[intrigrant]

Oh sorry, did not read well. Power down IP Office, remove UCM and try another slot.

 

[CalgaryJeff]

Infonaut check under the voicemail tab in manager that it isnt set to voicemail lite/pro. It should be set to Voicemail Pro on UC Module

http://www.prime-communications.com

ACIS,ACSS,AIPS

 

[derfloh]

Nevertheless... It should show an IP address in Manager and SSA. Try to plug in a monitor to get the IP address from Linux login screen.

 

[pjazz]

Ended up reinstalling UCM software.