Using VMP 9.1 UCM for MOH Source 9

[AndoverService]

I have a 9.1 system with a 9.1 VMP on a UCM drive.

I loaded the correct formatted MOH file

• PCM, 8kHz 16-bit Mono

into this folder:

opt/ipoffice/tones/mohwavdir

I named it HoldMusic.Wav

I set the Tone/Music to .WAV in Manager as the SYSTEM SOURCE then rebooted.

When I check the music all I hear is the default double beep, beep even though the source says .WAV

I followed the instructions provided by Avaya. Have I missed something?

Thank you

 

[FractalTelecom]

Can you send a screenshot of the Manager tones and music page?

 

[tsackl]

You will have to store this file on the SD-card, not on the UC module.
Then open SSA, navigate to “Resources” and check.

 

[snowman50]

Music On Hold Alternate Sources - Avaya: IP Office

Hello, I have been trying to set up additional MOH files to play along with the HoldMusic.Wav and I have tried to follow the instructions but no luck. I have the HoldMusic.Wav file loaded into the Primary folder on the SD card as well as MOH-02, MOH-03, MOH-04. All files are compliant with...

www.tek-tips.com

​

Music On Hold Alternate Sources​

https://www.telquestintl.com/manuals/TelQuest%20International%20Help%20Sheets/Avaya/Avaya%20IP%20Office/Standard%20Mode/IPO%20Essential%20KSU%20----------------------------/Avaya%20IPO%20Essential%20MOH%20with%20WAV%20Files.pdf?srsltid=AfmBOoq5KiyZLSAgGBljfAZQ_WI9H39zwWMjgQL67vz8h8HLAO8KcHPK

 

[AndoverService]

I will try suggested posts. and reply with results.
Thank you

 

[AndoverService]

Just to follow up. I wanted to be able to play MOH that is longer than the 90 seconds allowed just using the SD card that is why I loaded the .WAV music on the UCM module. This MOH file is about 5 minutes long it is a promotional message for the company.

I was under the understanding that the UCM can store and play long length MOH files. Am I incorrect.

 

[sizbut]

"I followed the instructions provided by Avaya." 100% absolutely nowhere does it say that the UCM can provide music-on-hold for the IP Office.

Restart by stating in full the scenario you are trying to setup. The Voicemail Pro service may be able to do what you want, or VMPro in conjunction with IP Office announcement.

 

[UR21093]

I have a 9.1 system with a 9.1 VMP on a UCM drive.

I loaded the correct formatted MOH file

• PCM, 8kHz 16-bit Mono

into this folder:

opt/ipoffice/tones/mohwavdir

I named it HoldMusic.Wav

I set the Tone/Music to .WAV in Manager as the SYSTEM SOURCE then rebooted.

When I check the music all I hear is the default double beep, beep even though the source says .WAV

I followed the instructions provided by Avaya. Have I missed something?

Thank you

Music On Hold
WAV File Download and Storage:

• If no successful TFTP download occurs:
  • On IP500 V2 systems, the system automatically looks for the file in the system/primary folder on the System SD card and downloads it from if found.
  • On Linux based systems, the system automatically looks for the file in the folder opt/ipoffice/system/primary folder (disk/system/primary when accessed using file manager) and downloads it from there if found.
• If a music on hold file is downloaded, the system automatically write a copy of that file to its memory card, overwriting any existing file of the same name already stored on the card.
• For files downloaded from a System SD card, the system will download the file again if the SD card is shutdown and restarted or if files are uploaded to the card using the Embedded File Manager.
• The system will download the file again if new files are copied to the disk or uploaded using File Manager.

Tone​

If no internal music on hold file is available and External is not selected as the System Source, then the system provides a default tone for music on hold. The tone used is double beep tone (425Hz repeated (0.2/0.2/0.2/3.4) seconds on/off cadence). Tone can be selected as the System Source, overriding both the use of the external source port and the downloading of HoldMusic.wav.

 

[AndoverService]

sizbut​

I want to be able to store and play a large 5 min. MOH .WAV file to be played by the IPO.

 

[derfloh]

It is not possible apart from connection a music source to the audio port at the back of the IP500.

Linux based IP Office servers (primary server, secondary server, expansion system Linux) can load a Hilfsmittel file with up to five minutes length.

 

[sizbut]

sizbut​

I want to be able to store and play a large 5 min. MOH .WAV file to be played by the IPO.

Add detail. Do you want the whole 5 minutes played and the caller then transferred or dropped? Or do you want callers to be picked up and answered mid-prompt if there is someone available? How are you identifying and routing the calls which need to hear this prompt? What sort of number of callers would need to hear the prompt simultaneously? Does each caller need to hear the prompt from the start? Are these calls that have been answered and then put on hold?

If you want a yes/no and how answer, you need to say what/when/why.

 

[AndoverService]

I have a 3 site SCN that I want to be able to play a single 5 min. long MOH file for all 3 sites whenever anyone places a caller on HOLD or PARK. Caller can hear the music from any period that the music is playing and not from the start each time placed on HOLD or PARK. I need to tap into the MOH source for all 3 sites.

 

[derfloh]

IP500 only supports 90sec

 

[Shaun E]

I have a 3 site SCN that I want to be able to play a single 5 min. long MOH file for all 3 sites whenever anyone places a caller on HOLD or PARK. Caller can hear the music from any period that the music is playing and not from the start each time placed on HOLD or PARK. I need to tap into the MOH source for all 3 sites.

Why don't you just buy 3x MOH players, load the audio file onto them, and plug them into the MOH port on your 3x IPOs?

 

[AndoverService]

Is it possible to use the site A External audio port with a MOH player and can I tap that single source and allow Sites B & C to access it and play it to callers. I thought I read once that I can use an analog PHONE port on the other sites to provide the MOH source?

 

[BernPed]

If using Windows PC as your Manager you can have Windows start up playing any audio MP3 out of the PCs audio port and into the IPO. You can play hours or music and if the PC shuts down you can have the power setting on the PC set to auto start up upon power failure.