Trunk to Trunk issue to mobile Openscape X3R 1

[samduo]

I have an Openscape X3R with SIP trunks.

Call scenario:
Call comes into site and is answered on a Openstage 40 HFA, Caller put on hold by Openstage 40, mobile number is dialled and Openstage 40 hangs up to transfer call. Screen on Openstage 40 says call transferred but there is one way speech and sometimes no speech atall but the call remains connected.

If mobile is replaced by a landline number the issue doesn't occur. The issue appears to be when doing a trunk to trunk transfer to a mobile.

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.

 

[Hertz]

Hi, can you check on system parameters -> Display.. if the "outreach call number transparent" box has checked. It shouldn't have. We have issues but under ISDN trunk.


Best
Hertz

 

[samduo]

Hi Hertz,

The box for "outreach call number transparent" is unchecked on my system.

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.

 

[samduo]

DSP OCCB1 fixed it

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.

 

[Hertz]

Thanks @samduo, that is very interesting.. Thanks for the info.

Best
Hertz

 

[samduo]

Also ticked always use DSP

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.