I am being told that on a BCM 3.6 that has it's extension numbers matching the four digit DID numbers (from a PRI) can not transfer from one extention to another? They have M7208's and can not currently transfer? This doesn't make sense? It works from a i2004 to a M7208, but not from a 7208 to another 7208....
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Transferring from one ext. to another
- Thread starter 1000M
- Start date
Nortel products have this problem ( Execpt Option 11 )there are memmory problems with the equipment when the recieved number matches the extension number on the system it will cause several different problems. The easy to get around this is to have the T%1/ PRI vendor change the lead digit of the did so there is no match off numbers on the system .... DID number 620 555 1234 , entension number 1234 , number recieved on did 8234 . See no match...Easy...
- Thread starter
- #4
How many digits do the network provider send in to the system
In the uk the default from the system x is 6. If you can get the network provider to increase the incoming digit length you can just add the digits in by increasing the size of the public DN number.
In the uk the default from the system x is 6. If you can get the network provider to increase the incoming digit length you can just add the digits in by increasing the size of the public DN number.
Tom215,
Where did you pick up this most important piece of information? Can you be more specific about the type of problems you have seen or have heard about when the received digits match the extension number? Intuitively, this would seem like the easiest way to set things up and one that I would try for whenever possible. Now you are making me think this is not a wise thing to do. Please share some of your experiences in detail.
Thanks,
Harold
Where did you pick up this most important piece of information? Can you be more specific about the type of problems you have seen or have heard about when the received digits match the extension number? Intuitively, this would seem like the easiest way to set things up and one that I would try for whenever possible. Now you are making me think this is not a wise thing to do. Please share some of your experiences in detail.
Thanks,
Harold
Hi Blotnik
I am in the UK and have not came across any problems when the DDI matches the extension number on the BCM. The only problem I have had is on some old ISDN 2 circuits not ISDN 2e the number the network provides to the BCM is only one digit and this conflicted with the dial 9 access.The other thing is BCM does not support ISDN 2 in the UK just ISDN2e.
I think Tom215 is in the US so maybe different protocols on the network. But I am not sure if Tom is in the US or not.
I am in the UK and have not came across any problems when the DDI matches the extension number on the BCM. The only problem I have had is on some old ISDN 2 circuits not ISDN 2e the number the network provides to the BCM is only one digit and this conflicted with the dial 9 access.The other thing is BCM does not support ISDN 2 in the UK just ISDN2e.
I think Tom215 is in the US so maybe different protocols on the network. But I am not sure if Tom is in the US or not.
acewarlock
Technical User
I have 2 sites with PRI and the CO sends 4 digits.
IE 4100-4160 and my exts match the sent digits. they have been working fine fo 2 years.
IE 4100-4160 and my exts match the sent digits. they have been working fine fo 2 years.
- Thread starter
- #9
acewarlock
Technical User
Target line
Trunk Type Target Line
Line Type Public
If busy to Prime
Prime set 3502
Recieved Number
Private number
Public Number 3502
You may have set your DID to private, if you can't transfer them.
Trunk Type Target Line
Line Type Public
If busy to Prime
Prime set 3502
Recieved Number
Private number
Public Number 3502
You may have set your DID to private, if you can't transfer them.
- Thread starter
- #12
Tom215, I also question what kind of problems you have had with your matching numbers. I always try to match my numbers up for obvious reasons and have never had any kind of problem.
Think this post kind of split two ways from 100M's first question.
Do you have enough intercom buttons. Did the call come in on a Ring and appear target line, or in on intercom? Sounds like you just need more paths.
MarvO said it
Think this post kind of split two ways from 100M's first question.
Do you have enough intercom buttons. Did the call come in on a Ring and appear target line, or in on intercom? Sounds like you just need more paths.
MarvO said it
acewarlock
Technical User
I set my target limes to ring only with 2 intercom . My did match my ext's
- Thread starter
- #15
Here is where I am looking, let me know if this sounds like a potential problem?
Target Lines-
- 243
- Recieved Number
then on the right I have private number and public number matching the DID number? Should I just remove the private input and leave the public?
Target Lines-
- 243
- Recieved Number
then on the right I have private number and public number matching the DID number? Should I just remove the private input and leave the public?
- Thread starter
- #16
Well I removed the private recieved number and that didn't work. When they hit the conf/tran key ti doesn't do anything, I can hear them dialing the digits in my ear when they try to transfer a call? I checked the programming and it is definatly a conf/trans key..
This sounds to me like a problem with the key programming not the DDI programming. Have you asked them to check that the key they are pressing is the conf/trans key. I would try getting them to press feature *0 the key and confirm the key they are pressing is the correct key.If that creates a problem I would try reprogramming it to a transfer key only and see what happens
Feature *3
The button they want as the transfer key
Feature 70
Marshall
What type of handset?
Feature *3
The button they want as the transfer key
Feature 70
Marshall
What type of handset?
- Thread starter
- #18
- Thread starter
- #19
Well a little progress, at least now I'm placed on hold when they hit the transfer key, but it still doesn't allow them to transfer the call? I tried two ways one with removing the private number DID and then with, neither way worked. What's weird is that the two phones I'm working with are a M7208 and a i2004. The i2004 phone has no problem transferring calls but the M7208 can't.
The fact that you have narrowed it down to handsets proves the DDI is working. Can you confirm the keys and have you tried programming just a transfer key. The reason I ask is the system might not let you do a conf/trans if you only have 1 intercom key.
The way to program is as above you only need the public number
to be programmed to get a DDI to work.
Just another quick question you have not set the target line to Private to and set it to go to the DN of the M7208?
The way to program is as above you only need the public number
to be programmed to get a DDI to work.
Just another quick question you have not set the target line to Private to and set it to go to the DN of the M7208?
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