Transfer issue / question

[sage210]

When my attendant does a blind transfer to an extentsion, if that extension does not answer it rolls back to the attendant instead of rolling to voicemathil. The first point in coverage path is voicemail. I cannot figure out why. It happening for all users not just one. It's an old Lucent g3si.

Thanks,

 

[1Jumbo]

Maybe a dumb question but have you verified that VM is operational?

 

[sage210]

Yes, VM works fine. When called directly the call routes to VM as it should.

 

[montyzummer]

what does a list trace of the station tell you

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[smokinjoe2938]

also what about another user doing a blind transfer? same deal?

 

[ATI2ner]

Not sure if this is what you are looking for, but it sounds like your system is set up to return the call to the transferer, instead of following the coverage path. Check your settings in system-parameters coverage-forwarding.

 

[sage210]

@ ATI3ner
Is there something specific that I should notice under system parameter coverage-forwarding?

 

[AvayaTier3]

Hardware platform? Definity software version?

Make sure return call timer is greater than timer for calls to go to cover.

display console-parameters                               Page   1 of   3   SPE A
                              CONSOLE PARAMETERS
         Attendant Group Name: OPERATOR
                          COS: 1                                  COR: 2
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
                                              Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
              Backup Alerting? n        DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 120          Return Call Timeout (sec): 20
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec):                         Alerting (sec):
                               Secondary Alert on Held Reminder Calls? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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