libertyinstaller
Technical User
System Avaya IPO 11.04.01 (System upgraded over the weekend to 11. Everything worked previous to upgrade from 8.1.57.)
1 Combo Card
3 Digital 8
1 PRI Daughter card
At present we can't get GROUP voicemail to allow us to log in from an internal extension, we can use the DID number that points to voicemail collect to access the GROUP Mailbox externally.
Yes the extension is in the hunt group
Yes source numbers have been added
Yes there is a short code
Yes the group works
But, NO internal VM access. Keep getting "Contact Administrator" via voice prompt after entering MB Number# and Password#. I know both the MB Number and Password are good as they work from an outside line using DID. We have also tried deleting the groups and rebuilding them without success.
This applies to all 6 groups and happens on any telephone.
1 Combo Card
3 Digital 8
1 PRI Daughter card
At present we can't get GROUP voicemail to allow us to log in from an internal extension, we can use the DID number that points to voicemail collect to access the GROUP Mailbox externally.
Yes the extension is in the hunt group
Yes source numbers have been added
Yes there is a short code
Yes the group works
But, NO internal VM access. Keep getting "Contact Administrator" via voice prompt after entering MB Number# and Password#. I know both the MB Number and Password are good as they work from an outside line using DID. We have also tried deleting the groups and rebuilding them without success.
This applies to all 6 groups and happens on any telephone.