SX-200 Digital 1

[Skoutariotis]

Let me start by apologizing for a lengthy post, it'll be the last lengthy one, and you'll see why...
I was trying to change a port from superset 4 to superset 420.
Before I realized it can only be connected to a digital controller, I deleted it and recreated it (beforehand made all the notes of all the entries). Now I can receive calls, but I cannot get an outside line. Read up on everything, but no hint on how to fix it. Hope I won't have to restart the system to see the change, I'll have to learn that too.
Once I can get some direction on fixing this, I would like to move it to a digital controller (have 1 port avail). First I will study extensively the 'move' function and hopefully I can do it w/o breaking anything.
I would REALLY appreciate any direction anyone can give me.
BTW: A bit about me, been in the IT/IS industry for over 25 years, now I'm just managing a hotel and I'm stuck fixing everything. I'm capable of learning anything, as you can see, I went from "Well, here's our phone system, good luck, and btw no manuals of any kind" to getting this far.
Thanks!

 

[kwbMitel]

First off, forget about the move command. You cannot move sets between card types. The SS4 would be on a COV card and the 420 needs a DNIC card.

You will need to delete and recreate.

As for your issue with being unable to dial out, the critical clue is that this is a Hotel system. Assuming that you restored the set values exactly as they were in form 9 you will need to modify the Restriction level via the console. From the console, access the guest room function and input the extension to be modified. The status will display and I expect it will be set to INT (Internal) There will be an Fkey to toggle the O/G Rest(riction) press the key to Toggle thru LOC (Local) and leave it on LD(Long Distance)

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

Thanks for the help...
I'm doing all this on the console. Yes, I did re-enter as it was in form 9. Guest room function? hmmm.... can you explain or direct me to a doc? Sorry!
Yes it is a hotel, and I have several apx. 10 or so 420s, all one one card. I call it digital, could be a dnic. Priority to get the outside line for now.
Again, million thank you! I know nothing about this system, only what I've read so far! Zero experience on telephony.

 

[kwbMitel]

Assuming you have a Superconsole 1000 to work with.

Also assuming many other things but hear goes...

Press the function key

In the display you will have Fkeys (representing the Blue keys) one will be labeled "Guest Rm" or some such.

Press the Appropriate Blue key and the system will ask for a room number. Enter the extension number of the phone.

At this point look for a status key or O/G restriction key.

Note the status displayed at the middle top of the display. It should display something like VAC/CLEAN/INT

The O/G restriction key will toggle the status thru LOC and LD. Toggle until LD is displayed.

Exit and test

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

My apologies for leaving too much to assumption.
I don't think I have a super consol 1000, here's what I have.
All above work is done on a Wyse VT-100. Running LW15 Rev.62 software.
and I have a pc on top that is running 'My Voice 8.8', that one I know I can go and fix my voice mail box and that's all I know on that pc. It's possible it's the super console, but I'm afraid to exit the voice app. wouldn't know how to get back. BTW: App is not graphic, no mouse, just bunch fields to fill in, and the boxes can only be accessed sequentially.
I have 3 LS/GS Trunk Cards, 1 COV, 1 ONS, 1 Digital p/n 9108-002-000-SA (although I see physically 2, but sys sonfig says 1), 1 Universal and a bunch Line Circ.
Again I really appreciate your help in this, I really do, I have no one else to turn to and zero dox.

 

[Skoutariotis]

Hope this thing don't crash on me, I'll be up s*&^t creek w/o a paddle!

 

[kwbMitel]

At the front desk where calls to the hotel are being answered, there should be a Superconsole 1000. (reception Console)

If not, what type of phones are being used to answer the calls?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

PROBLEM SOLVED! You are my hero! You are a life saver.
Yes, I have a Super console 1000. Now, may I bug you for one more thing?
Shall I move this phone to the digital card?
Do I keep my extension or will I get the new one? What happens to the target extension?
Shall I connect the 420 before the move?
Shall I use the Wyse terminal or the S1000 (pros/cons)?
Thanks a million!

 

[kwbMitel]

Best Practice is to create a new ext on the vacant DNIC port for the 420 (Use the Wyse) Move the wire on the Distribution cable and test before doing anything to the old ext.

If you want the new 420 to have the same DN as the old SS4 then change the ext of the SS$ to something new and then change the 420 to the orig.

You will have to go through the same exersize with the new extension to allow LD.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

Thanks, now I have to find the wiring and figure that one out.
But that will be easy, so is the rest of the work needed.
Thanks! What is the purpose of the move then?
That lead me to believe you can move cable wiring from port to port via software w/o the need to rewire, guess not!
So, what you're telling me is that each phone cable is 'hard-wired' to a given circuit of a board in some bay?
Whatever happened to active matrices?

 

[kwbMitel]

the move command can be used to move a phone from 1 cct to another(In the case of a bad port typically) the move can only happen if the from and to ccts are indentical in type.

A swap of 2 phones of the same type can be performed by 3 moves. First move 1 to a temp vacant port. Move 2 to the 1st cct and then move 1 from the temp port to 2's old place.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

So in such cases, no need to rewire?

 

[kwbMitel]

If swapping sets then no rewiring, yes. Sets MUST reside on same card type.

If moving due to change in set type or faulty port, then re-wiring required.

Depending on how old your system is the wiring can be quite a challenge to understand. Especially if the SS4 is on an OLD!!! analog bay. If the card has 8 ports in form 9 let us know, it's almost certain you will require help.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

It's a bit confusing for me. Form 9 lists only 6 circuits. But all my cards (physicaly) says 8, but most cards in form 9 list 12 (except the one in question. I've uploaded pix to my server, go take a look, if you feel like.

http://southerd.com/SX-200D-1.jpg

http://southerd.com/SX-200D-2.jpg

http://southerd.com/OurForm9formyphone.jpg

Thanks!

 

[kwbMitel]

Picture # 1 is of the OLD analog style bays. The bottom bay will be #4 and the upper #5

Picture 2 is of the Digital Bay (Still old but 90"s era). These Will be Bays 1 and 2 (left1 and right2)

Your picture of Form 9 COV card is the card in picture #2 Upper Left. This card will have 6 cct's.

Bay 3 is non-existant (would be above bays 1 and 2)

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

Thanks for clearing up the bay numbering. I was having a challenge trying to make sense out of that. Sure if a funky way to number/organize bays!
Anyways, have a great weekend, and we'll pickup next week.
Thanks for all your help! None of this would make any sense w/o your support, thanks!

 

[Skoutariotis]

I'm talking to Paterson on another challenge and he says... (I apologize to him, I don't mean to offend) I just want to make sure. He says I can reseat card 14 in bay 4, which is the bottom bay in pix 1 w/o the need to reboot, power down or any other action. Is that correct?
Again I apologize to Paterson, I just know that kwbMitel is familiar w/my setup.
I thank both of you for your assistance!

 

[kwbMitel]

No worries

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Skoutariotis]

Well guys, thank you all for your great input, but now I must resign myself from this forum.
The company let me go, I guess they are not ready for me.
So, if any one is in my neighborhood and has an openning, I'm looking!
I'll leave myself on for a week in case I get responses, then I'll remove myself. I don't want to waste server resources!

Again, thanks a million for all your help!