SV9100 Logon To Voicemail Remotely

[phone_troll]

Howdy,

I have an auto-attendant and I'd like for users to be able to logon remotely. I have option # setup to LOGON and the destination is IXXXX. It's not working for some reason. I can get it to work by simply inputting an actual extension, but I'm hoping to leave it open so any extension can be input. All mailboxes have passcodes. What am I missing?

Thank you!

 

[belevedere]

IXXXX means ignore first digit and allow the next 4 which should be their mailbox /extension number. If they are calling from a cell phone, try to pause a second or 2 after pressing the #. Many cell phones have DTMF issues and the system does not hear the digits properly, or they go too fast.

 

[daddybadger]

The extension you are logging onto will need a PIN or password setting for their mailbox, prior to logging on remotely.

 

[CoralTech]

Well, if your ext range is 3 digits you need to remove an X.

 

[phone_troll]

With the COVID situation, it appears were having issues with our cell phone carrier AT&T and sending digits. It works fine from Google Voice and also from another AT&T landline locations with SIP trunks. How odd.

 

[CoralTech]

What trunking are you using....

 

[phone_troll]

SIP. It worked fine from my cell phone before, I'm certain. I wouldn't have written these instructions without testing. It appears to only be from wireless AT&T cell phones. I haven't tested from Verizon, but will shortly.

 

[phone_troll]

Actually, it looks like if I dial slow enough from my AT&T cell phone, it works fine. But I have to input each digit slowly. Hopefully thats acceptable.

 

[CoralTech]

Look in 84-34 SIP TRUNK set it to RFC2833 for whatever profile you are using with proper payload.

 

[belevedere]

The payload is usually set to 101. NOTE: iphones have an inherent DTMF issue. Serach the internet for iphone DTMF issue and you will find lots of information about it.

 

[phone_troll]

CoralTech -- 84-34 is set already, but to 110. That is what the guide I've followed has requested it to be set as. We run Cox SIP trunks.

http://www.cox.com/wcm/en/business/datasheet/nec_sv9100_v1.8_sip_trunking_config_guide.pdf

Belevedere -- so the problem has been noticed on iPhones. I'll test from an android and report back.