SV9100 cascade incoming calls

[Mark Ka]

OK, I've been handed the job of managing our phone system. I have the installer level password. We have a SV9100.

Here's what I'm being asked to set up. Currently, incoming calls ring a group of phones, if the operator does not answer, or she is on a call already. They would like it changed to ring certain phones in a certain order. For example, ring the operator, then ext. 100, then ext. 101, 102, 103, etc. Is this just making ring groups in 22-04 of a single extension? Ring group 1 would be the operator, rg2 = 100, rg3 = 101? If it is, where is the time interval setting for how long each extension should ring?

 

[belevedere]

What you are looking for is part of the ACD operation. Where a call rings each extension in turn. As for a ring group, you can specify an initial ring group, then an overflow to another ring group or Auto Attn. To do what you want would require setting up several virtual extensions, placing one on a button of each phone, then placing the virtual extension in a separate timer group adjusting the timers to delay the ring of each. A fair amount of work for a novice.
MB's
15-07,15-09,20-29,20-31-03

 

[Mark Ka]

Thanks,

That does sound like a bit of work.

I have another question, I attached two screenshots of our current group ring setup. Image 1 is 22-04 rg1, then rg2 and rg3 are setup the same, in picture 2. 301 is the operator, 300 I believe rings a group of phones, and 302, 305 are actual extensions. Does that sound or look like it makes sense? Sorry for the pretty vague question.

 

[belevedere]

22-05 references 22-04. You have 301 + 300 in one group (the group number is not shown), and 301/2/0/5 in another group.

 

[Mark Ka]

300 + 301 are in ring group 1, and 301/2/0/5 are in ring groups 2 and 3.

Here's what 22-05 looks like:

All of the trunks have a 1 entered under the mode columns, even those not visible.

Does that mean only ring group 1 is being used?

Another question, I am fairly certain extension 300 rings a group of phones. Where would I find what phones are programmed to ring when 300 is dialed?

 

[belevedere]

According to your last post, you have a PRI card. Therefore your routing is done in the DID translation tables, 22-11. There you will find references to RG 1 and/or 2 under the transfer targets, 1 then 2. Phones in ring group 1 ring first, then if target 2 has a 2 there, phones in RG 2 will ring.

 

[Mark Ka]

Well I am convinced if I need changes this involved, bringing in help the first few times is a good idea.

Here's 22-11 though:

Target 1 is a 1, target 2 is a 0. Line 11, Fall over IRG is checked.

22-12 DID Fall over IRG, that table has all 1's entered.

 

[belevedere]

That particular table has no received number specified. You need to look further. Try using PCPRo. You can see more tables at one time in the grid mode.

 

[Mark Ka]

I photoshopped out the received number. It is our main phone number in though.

PC Pro looks like another piece of software to purchase. Unfortunately, probably not happening.

 

[belevedere]

PCPro is free to your dealer. Maybe they will send you a copy.

 

[OzzieGeorge]

Just a thought on your original question, you could achieve what you wand by using loopbacks.

 

[Mark Ka]

Hi Ozzie,

I'm all ears, can you explain loopbacks more?

 

[OzzieGeorge]

I have only used this twice myself so bare with me.

You can use webpro or handset programming (you can't use PCPro) to create Virtual loopbacks in Command 10-42 (create as many as you think you may need) This creates a number of virtual extensions and Virtual trunks, the first of the virtual extensions is directly related to the first virtual trunk and so on. When you ring the virtual extension, the associated trunk will ring. So if your real trunks ring group 1 for example, you set the DIL/IRG no answer destination for group 1 to go to ring group 2 and put the first virtual in there. So when it times out and goes to ring group 2 the associated virtual trunk will ring and you can set that trunk to ring group 3 with the second lot of phones you want to ring in it, you can set the DIL/IRG no answer destination for that group to a group with the next virtual in it and repeat as necessary.

 

[AKgreatland]

The only kicker I see is if he wants it to go to voicemail at the end, hopefully he doesn't

AK greatland
Just another beautiful day i the land of communiations

 

[CoralTech]

What you want to do can be easily done with Virtual Extensions.

 

[Mark Ka]

Hi CoralTech,

Can you explain the process to accomplish it with Virtual Extensions?

 

[CoralTech]

Just creates virtual extension and CFB one to another.

 

[OzzieGeorge]

@AKgreatland I don't see a problem achieving that. Just set the last DIL/IRG no answer destination to 102 and then route it to the desired mailbox in Cmd 47-11

@CoralTech But wouldn't that consume multiple keys on phones for all the virtual appearances?

Shouldn't this be possible using a Department group as the OP only wants to ring one extension at a time?

 

[CoralTech]

No, you can create VE on virtual buttons. ie a 24 button phone it can appears on 25 etc.


Dept group members cannot have any fwd features on phone to work.

 

[AKgreatland]

Good afternoon

@Ozziegeorge I was referring to what Coraltech just pointed out. That if anyone has forwarding that this is not going to work and if you want to go to a specific mailbox at the end of this process we are going to have to do this a different way. I was really just wanting to ask that question as you could see by the end he was going to ask to go to a specific mailbox and all instructions given to him to that point would not work for him. MARK KA seems to be new to programming phone systems and I just wanted to make sure he is giving us everything he wants to do and not change at the end which puts us back at the starting point. Whats funny is that they could have paid a trained NEC tech 1-2 hours to do this and he has probably 10-20 hours invested already. As always thank you for your help.

AK Greatland
Just another beautiful day in the land of communications
OK maybe not today as temps are in the single digits