We have a hunt group the exists to go to cover. Point1 of cover path is a coverage answer group, Point2 is voicemail. I want to setup the cover path to point to CAG 1 then to CAG 2 and then to voicemail. CAG 2 contains stations that are in CAG 1.
Basically, we need to add a 4th station to the cover, but only want the 4th station to ring after 3 initial rings. We also want the other 3 stations to ring when this 4th station rings. But when I add CAG 2 as coverage point 2 in the cover path, only the new station in CAG 2 rings. The other stations will ring on the first 3 rings but not when the call goes to coverage point2, even though coverage point2 is CAG 2 that contains all 4 stations. In summary:
CAG 1 contains ST 1001, 1002, 1003
CAG 2 contains ST 1001, 1002, 1003, 1004
Cover Path: Point1: CAG1, Rng: 3, Point2: CAG2, Rng: 3, Point3: Voicemail
When the call reaches Point2 only station 1004 rings.
I did find this post that says "Once a phone rings for a call, it will not ring again during the same call. It's a system "feature".
Does this mean what I think it means? And, if so, is this a "feature" that can be turned off?
Thanks,
Neil
Basically, we need to add a 4th station to the cover, but only want the 4th station to ring after 3 initial rings. We also want the other 3 stations to ring when this 4th station rings. But when I add CAG 2 as coverage point 2 in the cover path, only the new station in CAG 2 rings. The other stations will ring on the first 3 rings but not when the call goes to coverage point2, even though coverage point2 is CAG 2 that contains all 4 stations. In summary:
CAG 1 contains ST 1001, 1002, 1003
CAG 2 contains ST 1001, 1002, 1003, 1004
Cover Path: Point1: CAG1, Rng: 3, Point2: CAG2, Rng: 3, Point3: Voicemail
When the call reaches Point2 only station 1004 rings.
I did find this post that says "Once a phone rings for a call, it will not ring again during the same call. It's a system "feature".
Does this mean what I think it means? And, if so, is this a "feature" that can be turned off?
Thanks,
Neil