softphone and telecommuter mode 1

[hulk68]

I have a definity 3gsi R2 switch.
i have a user running softphone, with tellecommuter mode.

it works fine and dandy, no issues.

i need to add that extension into a hunt group, but cant seem to do so.

i gave her buttons to auto-in, login, and log out.

i can see her in the hunt group, but her auto-in button is greyed out and she cant take/get calls for that hunt group.

any thoughts?

 

[4merAvaya]

Are you using Expert Agent (EAS) or non-EAS? WIth EAS she will need an Agent ID with the skill assigned. For non-EAS she will need to log into the Hunt Group.

IP Softphone will work, but IP Agent would be a better choice.

Kevin

 

[hulk68]

4merAvaya, thank you for replying and helping me out.

i know nothing about EAS and non-EAS.
i gave her a 'log-in' button, thats all i know.

can you give me any advice or direction to go from here?
thank you.

 

[4merAvaya]

Look at your Hunt Group form. If the group Type field is set to ead-mia or ead-loa you're using Skills and will need to create an Agent Login. If it's ucd-mia, ucd-loa, or ddc you won't need an Agent ID. They would log into the Hunt Group directly by dialing the Login code and the Hunt Group number.

Kevin

https://support.avaya.com/css/P8/documents/100007824

 

[hulk68]

I checked my hunt group form - it is ucd-mia, but we are still having the problem. The user can log into the hunt group, but both the auto-in and manual-in buttons are greyed out and can't be used.

 

[98Converter]

If I remember correctly, you have to assign autodials to the Softphone with FAC's for Auto-in and maybe a few other ACD features. IP Agent has those buttons, but IP Softphone does not.



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[hulk68]

Thanks to all who replied to this. The button doesn't work, but dialing the numbers directly or assigning an autodial works great.

Thanks a bunch.