Simple IP Office 500 Embedded Vmail Question

[Hboogie]

I have an embedded voicemail setup and there is a requirement to dial star (*) before an extension (all during the Auto-Attendant)

I've been told repeatedly this is a function of the embedded voicemail and there is nothing that can be done.

First, is this true ? Second, does version 6.0 remove this requirement ?

Best.

 

[dphoneguy24]

Pre 6.0 yes this is unforntunately true.

You can use any digit 0-9, * # to precede the direct dialing of an extension.

For example: "...if you know your party's 3 digit extension number, please press * followed by the extension number..."

The good news is in R6 (limited good news if you ask me in R6 - looks expensive) is that you will be able to direct dial to extensions without having to do the above.

 

[Hboogie]

Thanks for confirmation.

Could you explain how you can do the following?

"..you will be able to direct dial to extensions without having to do the above.

 

[Hboogie]

Based on your reply, i want to assume that with release 6.0 i won't have to dial any character that precedes the extension. Thus removing that feature all together.

correct?

 

[Westi]

R6 has extension dialing capability built in (finally)

Joe W.

FHandw., ACS (downgraded again)

insanity is just a state of mind

 

[Hboogie]

finally! My Google-Fu is failing me, could you point me to the documentation?

When is R6 going to be released?

 

[calcomp2]

This link should get you to the IP Office R6 Technical Bulletin:

http://support.avaya.com/css/P8/documents/100075176

My read of the documentation suggests the first digit of your extension dial plan needs to match the DialByNumber action in the embedded VM auto-attendant. If you're currently using # or * as the key to dial an extension, some change is in the works.

See page 58 of the R6 bulletin.

 

[calcomp2]

Also, R6 GA is now available for download at:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0160

 

[Hboogie]

Thanks Calcomp.

The only reason i'm using * + extension is, as confirmed, because it's a requirement when using embedded voicemail. Others have mentioned, although not technically, that the dialing of * before the extension is removed with R6. I'll read through the bulletin and hope that's the case.

 

[calcomp2]

Hboogie-

You may want to review this thread:

http://www.tek-tips.com/viewthread.cfm?qid=1456995&page=1

It discusses a pre-6.0 method for embedded VM auto-attendant direct dialing of extensions without the need for a leading digit, # or *. If your extension dial plan "fits", this brute force method does work.