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Scopia XT Embedded MCU 1

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dcs9150

Programmer
Mar 8, 2016
26
CA
HI

We have installed an XT5000 SMB for the IPO
The XT 5000 shows licenses active. Software 8.3.x
it is registered to the IPO as a SIP extension, can receive and make voice calls. Software 9.1.x

We have installed the desktop server on a dedicated server non VM Windows 10.
Disabled firewall etc.

able to connect to it from another computer and download app to connect to a meeting

we get an error though when trying to connect to a meeting.
"Sorry you cannot connect to the specified meeting(Scopia MCU failed the call)"
XT

Any thoughts?

thanks in advance
 
HI derfloh

i haven't been using one as it is the embedded which only allows one to go.

it doesn't appear to require one?

i go to the URL and enter my name then click join.
i have tried utilizing the pin option as well, the system reconizes the pin but still gives the same error.

 
Are you using an FQDN for internal and external?
It must be an FQDN and not an IP address or you will get this type of error.

I hate jokes about German sausages.
They're the wurst.
 
Thanks holdmusic34

we will get that setup and retest.

i had assumed we should've been able to test internally with an IP.

will let you know how it goes!
 
HI,

We have set up the FQDN and still get the same response.

i notice in the below trace that the desktop server is trying to talk to the XT endpoint using H323 yet the endpoint is configured to the IPO as a SIP endpoint you can see after an H323 entry the call is rejected?
Any thoughts on that ?

thanks,
<?xml version="1.0" encoding="UTF-8"?>

-<Conference time="13:49:02.503" date="10/25/2016" name="MCU192o168o0o198 7C59D0E52AB02EFBB2AFEC94C7CAFFCC" ID="6">


-<Category date="[10-25-2016 20:49:02 UTC]" name="Conference" tid="516">

<Log time="13:49:02.503" level="3">RADVISION Ltd.(R) 8.3.500.024 (Mar 24 2016 05:57:34)</Log>

<Log time="13:49:02.503" level="3">Conference 6 created, log file created: C:\Program Files (x86)\Radvision\SCOPIA XT Desktop\cslogs\conf_6_MCU192o168o0o198_2016-10-25_13-49-02.xml</Log>

<Log time="13:49:02.503" level="3">Conference created: 6 ACVYD (0/0) MCU192o168o0o198 7C59D0E52AB02EFBB2AFEC94C7CAFFCC</Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="Telnet Query" tid="516">

<Log time="13:49:02.503" level="3">quick-route quick-route -c -1 -slider enabled -upcall enabled -sdc enabled -gw enabled </Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="Telnet Session Monitor" tid="516">

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: stifle-keyframe -c 6 on -p 30 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: min-content-send -c 6 on 32 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: audiomixer -c 6 off </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: content-switching-mode -c 6 sender </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: min-content-recv -c 6 on 128 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: audio-redundancy-mode -c 6 tcpon </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: quick-reflect -c 6 off </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: max-send -c 6 1024 1 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: max-recv -c 6 1024 1 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: video-fallback-rate -c 6 256 </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: h323 -c 6 on </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: pref-vid-codecs -c 6 codec:H264,level:L4,profile:high codec:H264,level:L31,profile:base </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: pref-aud-codecs -c 6 -f 7221.24K 711U.64K </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: pref-cont-codecs -c 6 H264.L31 263+.XGA </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: people-and-content -c 6 on </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: dtmf -c 6 on </Log>

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: encrypt -c 6 -m disable -t disable </Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:02.503" level="3">Id=3001;Cat=4;Msg=Conference Create;ConfId=6;Name=MCU192o168o0o198 7C59D0E52AB02EFBB2AFEC94C7CAFFCC</Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="CuData" tid="5360">

<Log time="13:49:02.503" level="3">Send ConferenceProperty Msg - AudCnt[2]: codec[7221] pt[119] mode[24K] codec[711U] pt[0] mode[64K] VidCnt[1]: codec[H264] pt[106] mode[L4] SendRate[1024] RecvRate[1024] maxPeopleFPS[30] </Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="Telnet Session Monitor" tid="516">

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: conf -c 6 on </Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="CuData Message" tid="5360">

<Log time="13:49:02.503" level="3">send message(0x03993460): CuData - SendDataNotification MSTR session (ConferenceProperty), Src CUID = {3c28c8a4-df00-0100-3717-04ed22b370e9}, SDC IP=all</Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="CuData" tid="5360">

<Log time="13:49:02.503" level="3">Send ConferenceProperty Msg - AudCnt[2]: codec[7221] pt[119] mode[24K] codec[711U] pt[0] mode[64K] VidCnt[1]: codec[H264] pt[106] mode[L4] SendRate[1024] RecvRate[1024] maxPeopleFPS[30] </Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="CuData Message" tid="5360">

<Log time="13:49:02.503" level="3">send message(0x03993460): CuData - SendDataNotification MSTR session (ConferenceProperty), Src CUID = {3c28c8a4-df00-0100-3717-04ed22b370e9}, SDC IP=all</Log>

</Category>


-<Category date="[10-25-2016 20:49:02 UTC]" name="Telnet Session Monitor" tid="516">

<Log time="13:49:02.503" level="3">Src[192.168.0.241:54013] Cmd: call-gateway -c 6 on -t 192.168.0.198 -a 7221.24K -v H264.L21 -o H264.L31 263+.XGA -r 767 -l -n -i 192.168.0.241 -f 192.168.0.241 </Log>

</Category>


-<Category date="[10-25-2016 20:49:03 UTC]" name="CUData" tid="516">

<Log time="13:49:03.278" level="3">CuDataInternalClient::FinalConstruct() cuDataSubscribe(confId[6]) succeeded</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:04.502" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Created</Log>

<Log time="13:49:04.502" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Ready</Log>

<Log time="13:49:04.502" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Placed;UserId=Desktop Server</Log>

<Log time="13:49:04.502" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Calling;UserId=Desktop Server</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="H.323 message" tid="516">

<Log time="13:49:04.502" level="3">send message: Q931 - setup (maxRate=768k), [LocalCsUser=Desktop Server , RemoteMcuType= ]</Log>

<Log time="13:49:04.516" level="3">recv message: Q931 - alerting (), [LocalCsUser=Desktop Server , RemoteMcuType= ]</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:04.517" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=RingBack;CUID={940ddd1b-e0a7-011f-3523-20d99e7f4c95};UserId=Desktop Server</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="H.323 message" tid="516">

<Log time="13:49:04.537" level="3">recv message: Q931 - releaseComplete (cause=call rejected), [LocalCsUser=Desktop Server , RemoteMcuType= ]</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="Call" tid="516">

<Log time="13:49:04.537" level="3">Call state upon disconnection - cmCallStateModeDisconnectedReject</Log>

<Log time="13:49:04.537" level="3">Call Disconnect, id:Desktop Server, addr: 192.168.0.198, intf: 192.168.0.241 - NormalClientInitiated (Reason unknown)</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:04.537" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Disconnected;Mode=NormalClientInitiated;Reason=Reason unknown;CUID={940ddd1b-e0a7-011f-3523-20d99e7f4c95};UserId=Desktop Server</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="Call" tid="516">

<Log time="13:49:04.537" level="3">CH323Call::deleteH323Call() object[0x1db76020] for Desktop Server deleted by CallStateChangedHndlr</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:04.537" level="3">Id=11004;Cat=400;Msg=Callout Status Changed;ConfId=6;CalloutId=6;Type=H323;Addr=192.168.0.198;Status=Deleted;CUID={940ddd1b-e0a7-011f-3523-20d99e7f4c95};UserId=Desktop Server</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="Conference" tid="516">

<Log time="13:49:04.538" level="3">Conference 6 ( 6 ACVHE&D (0/0) MCU192o168o0o198 7C59D0E52AB02EFBB2AFEC94C7CAFFCC) being deleted.</Log>

<Log time="13:49:04.538" level="3">telnet conf 6 deleted via telnet from 192.168.0.241:54013</Log>

<Log time="13:49:04.538" level="3">Conference 6 deleted, reason: Conf Delete Telnet</Log>

</Category>


-<Category date="[10-25-2016 20:49:04 UTC]" name="TelnetEvent" tid="516">

<Log time="13:49:04.538" level="3">Id=3002;Cat=4;Msg=Conference Destruct;ConfId=6;Name=MCU192o168o0o198 7C59D0E52AB02EFBB2AFEC94C7CAFFCC;Reason=Conf Delete Telnet</Log>

</Category>

</Conference>
 
after posting i realized that we use H.323 between the XT and server.

still Looks like the MCU isn't accepting connections.

checked all software and it is IPO editions?

 
Hi,

We have same problem here. Any luck finding solution ?

“I have sinned enough against the world, teaching spell to a kender would ensure my damnation. — Raistlin Majere”
 
You need 1 external IP for xt5000 on LAN1
You need 1 internal address for xt5000 on lan2 which is connected and registered to the ipo

You need 1 external address for xt desktop and MCU address above also needs put in here you should then have 2 green lights

When you have done the above it will work then add FQDN when you have proved all routes ok
 
Update:
We installed XT Desktop to new Win7 on VM. After configuring parameters it worked. It seems my problem was Window related.

“I have sinned enough against the world, teaching spell to a kender would ensure my damnation. — Raistlin Majere”
 
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