scheduling reports on ccr crashing printer discovery service

[capotech]

hi,

we are trying to schedule a few reports daily but it is giving us "an unknown error occurred which has been logged" and then communication faults the printer discovery service.

ccr version 7.0.5.8

Any ideas on this one and where I can look at the logs?

thanks

 

[hairlessupportmonkey]

the Windows Event Logs will tell you more.

ACSS - SME
General Geek

 

[capotech]

HI - 4 errors in the eventlog (this is one one of them) seem to mention bad logon credentials - however its a supervisor who is trying to schedule the reports and I cannot see the scheduling module/component while logged in as administrator? Is it possible that another system related account needs to be given access to be able to use scheduling services? - dont know if this is relevant but the CCR system was recently moved from an older server 2003 to server 2008..thanks

Log Name: Application
Source: Avaya IPOCCR Client
Date: 04/05/2012 12:00:36
Event ID: 4001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
System.ApplicationException: PrinterDiscoveryService.CreateSchedulerTask failed ---> System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: Server unavailable, please try later ---> Avaya.SBCC.Services.ServiceContracts.Exceptions.PrinterServiceException ---> System.Runtime.InteropServices.COMException (0x8007052E): Logon failure: unknown user name or bad password. (Exception from HRESULT: 0x8007052E)
at VistaTaskScheduler.ITaskFolder.RegisterTaskDefinition(String Path, ITaskDefinition pDefinition, Int32 flags, Object UserId, Object password, _TASK_LOGON_TYPE LogonType, Object sddl)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateVistaSchedulerTask(ScheduleTask scheduledTask, SecureString accountPassword)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateWindowsSchedulerTask(ScheduleTask scheduledTask)
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.CreateSchedulerTask(ScheduleTask scheduleTask)
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
--- End of inner exception stack trace ---
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.PrinterServiceManager.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskBase.CreateTask(ScheduleTask taskDefinition, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.HistoricalReportScheduledTask.CreateTask(ScheduleTask taskDefinition, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskController.CreateTask(TaskType taskType, ScheduleProperties taskProperties, Int32 taskId)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.CreateWindowsReportSchedulerTask(ScheduledReport reportSchedule)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.UpdateReportScheduledTask(Int32 selectedScheduledReportID)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.btnUpdateScheduleProperty_OnClick(Object sender, EventArgs e)
Event Xml:
<Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event">

<System>
<Provider Name="Avaya IPOCCR Client" />
<EventID Qualifiers="0">4001</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-04T11:00:36.000Z" />
<EventRecordID>8679</EventRecordID>
<Channel>Application</Channel>
<Computer>CCRServer.GTILTD.local</Computer>
<Security />
</System>
<EventData>
<Data>System.ApplicationException: PrinterDiscoveryService.CreateSchedulerTask failed ---&gt; System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: Server unavailable, please try later ---&gt; Avaya.SBCC.Services.ServiceContracts.Exceptions.PrinterServiceException ---&gt; System.Runtime.InteropServices.COMException (0x8007052E): Logon failure: unknown user name or bad password. (Exception from HRESULT: 0x8007052E)
at VistaTaskScheduler.ITaskFolder.RegisterTaskDefinition(String Path, ITaskDefinition pDefinition, Int32 flags, Object UserId, Object password, _TASK_LOGON_TYPE LogonType, Object sddl)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateVistaSchedulerTask(ScheduleTask scheduledTask, SecureString accountPassword)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.CreateWindowsSchedulerTask(ScheduleTask scheduledTask)
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.CreateSchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.CreateSchedulerTask(ScheduleTask scheduleTask)
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
--- End of inner exception stack trace ---
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.PrinterServiceManager.CreateSchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskBase.CreateTask(ScheduleTask taskDefinition, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.HistoricalReportScheduledTask.CreateTask(ScheduleTask taskDefinition, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskController.CreateTask(TaskType taskType, ScheduleProperties taskProperties, Int32 taskId)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.CreateWindowsReportSchedulerTask(ScheduledReport reportSchedule)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.UpdateReportScheduledTask(Int32 selectedScheduledReportID)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.btnUpdateScheduleProperty_OnClick(Object sender, EventArgs e)</Data>
</EventData>
</Event>

 

[hairlessupportmonkey]

have you turned off UAC on the Win2K8 server?

ACSS - SME
General Geek