Removing the Mitel 3300 pre-dial number 2

[spikeuk]

We have a Mitel 3300.
We have changed our line provider and no are longer required to press 9 to make an outside call.
I found a setting on the switch in System Administration/ System Options Assignment- Outgoing External Call Prefix for Applications set to 9. I removed this and rebooted the switch but we still can't dial out. I believbe this is called the Pre-dial mode number.
Easy, I imagine, if you know how!

 

[Supernova99]

kwb
that is not how I read it

He wants to just dial out without dialling 9

So using Digit mod 1 will do the trick!

Share what you know - Learn what you don't

 

[spikeuk]

UK- I'm afraid!

 

[Supernova99]

exactly as I thought!

UK COR has been used

So what I said will work

Share what you know - Learn what you don't

 

[spikeuk]

Sorry- to clarify
Previously we had top dial 9 to get an outside line
We changed line providers.
Now we don't have to dial anything (works from a handeyt that is plugged iinto phone line bypassing switch).
So - we want the switch to handle no pre-dial number.

 

[spikeuk]

and we only have 2 outside voice lines- and one fax- but I don't think that has ever worked!

 

[spikeuk]

Re: Supernova99's suggestion- are you in agreement that I should go for it?

 

[Supernova99]

Crikey! why did you bother with a LCR dialler?
The 3300 can do this and without any delays

If you follow my instructions for now and see if you can dial out and i will post a restriction plan if you require it
As you only have a couple of lines I suspect not.


Share what you know - Learn what you don't

 

[kwbMitel]

OK - Supernova - I see where my interpretation of your post went wrong now that I know the geographics. It still might have failed due to COR but I now know it would have worked.

Spike
ARS Digits Dialed Entry

Digits to Dial = 0
Digits to follow = Unknown
Termination type = Route
Termination number = 1

This will allow you to dial out (Without using 9 at all) for all dialable numbers starting with 0.

This might create problems for any internal numbers that start with zero but hey, we didn't delete ARS leading digits, you did.

I will handoff the rest to Supernova as he is in the UK.

I'll continue to observe and help out where I can.

Here is my interpretation of the cor groups.

Cor 1 Devices can only dial route 1
Cor 2 devices can dial route 1 and 2
Cor 3 devices can dial route 1 to 3
.
.
.
Cor 6 and above Devices can dial anywhere

There is nothing using COR groups 7 or 8 so there are no numbers that are totally restricted (Sex Chat Lines for e.g.)

Spike, can you give us some idea of the restriction levels required as some of the design might be just for future use.

example (3 levels of restriction)
Local only required
Local + Long Distance within UK required
Local + LD-UK + LD Overseas Required


**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Fantastic!
Both lines work!
I have no idea why we have a LCR dialler!
I think LCR stands for Least Cost Routing!
as you can guess- I've no idea about Mitel really.
I'm a software developer as well as the technical manager here (purely because there is no-one else to do it).
We have "inherited a 3300" but the company who were supposed to support us seem to have disapeared!
Anyway- thanks for all your help!
Much appreciated!

What's a Resriction Plan?

 

[kwbMitel]

Re: What is a restriction Plan?

Do you have common area phones (courtesy, lunch room, meeting room) that can be accessed by non-staff for dialing numbers. If so, they should be restricted from dialing numbers that cost money.

If all phones can be unrestricted, the only question that remains is - Do you have any internal numbers that start with Zero. (0 from Voicemail for example). If yes, then we need to fix this as it is currently broken.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Just checked internal extensions- they ll seem to work OK.
(I believe they start at 1000).
I don't think we'll need any restrictions in the near future really (we need inernational dialling on all phones)
I guess restricting premium rate numbers would be good on some handsets but I don't want to screw anything else up!
I think I'll try to chase up the company who are supposed to be supporting us before I worry about them!
So all's good!
Thanks again for your help, guys!

 

[spikeuk]

I haven't checked voicemail.
The only person who uses this and knows the access code is the bose's wife- so I can't check this until Monday (she's gone home).
I'll leave this post open until I can check it with her then, unless there is another easy way of checking the number on the management suit...

 

[kwbMitel]

Here is an easy way to check if you have a conflict with dial zero.

This will temporarily shutdown external dialing so pick your time appropriately.

go back to ARS diagits dialed and change the unknown digits to dial field to 0(Zero)

It will not let you save it if the number already exists as a single digit elsewhere in the system. If it lets you save, then there are no conflicts and you can restore service by setting the digits to follow back to unknown.

If the above fails, try 1 digit to follow, and if fail try 2, and if fail then 3 until you succeed. This will tell us how many digits an existing 0+ number contains.

Finally return the digits to follow back to unknown to restore service and report your findings.

For the record. If you had simply changed the Modify Digit entry #1 to Absorb 1 digit (first field) all would have been good to go. DONT DO THAT NOW, It's too late for that.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Supernova99]

Spike

Do you have voicemail?

It is important with this very basic 'open' ARS that you do not get in to trouble with callers abusing your system through the voicemail system.


Share what you know - Learn what you don't

 

[spikeuk]

As I said, I don't have access to voice mail- but I'll check with the boss on Monday how it's actually set up.
(My boss is hot on security, so it'll be interesting to find out how exatly secure his messages are.)
Have a good weekend and many thanks for your help.
I'll pick up this thread on Monday.

 

[kwbMitel]

You don't need access to voicemail. We only want to know if it exists and whether of not it uses dial zero.

Antoher good way to determine if and how you might have used COR is to export the Station Attributes form

Please provide exports of:
Station Attributes Form(4.1) (Station Service Assignement Pre rel 4.1)
Trunk Attributes Form (Trunk Service Assignement Pre rel 4.1)

With this we can infer quite a lot.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Something about this thread reminded me about the following troubleshooting flowchart.

Spike - This is humour, but I'll understand if you don't see it that way.

http://home.paonline.com/rmeyer32/TROUBLE.pdf

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Hey-I'm at the "No Problem!!" stage- so who gives a sh#t how I got there!

I'll have to get back to you guys on monday with the other queries.
Have a good weekend (do you guys have weekends?!)- I'm off to build my yacht!

 

[kwbMitel]

In Canada we celebrate Thanksgiving on Monday.

I'll catch up on Tuesday.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Actually- I didn't loose anything in the sense as far as the boss was concearned- it didn't work- I fiddled with it- it still didn't work- I fiddled some more- now it does! (Thanks to you guys of course- I owe you a virtual pint!)