Removing the Mitel 3300 pre-dial number 2

[spikeuk]

We have a Mitel 3300.
We have changed our line provider and no are longer required to press 9 to make an outside call.
I found a setting on the switch in System Administration/ System Options Assignment- Outgoing External Call Prefix for Applications set to 9. I removed this and rebooted the switch but we still can't dial out. I believbe this is called the Pre-dial mode number.
Easy, I imagine, if you know how!

 

[LoopyLou]

That is only for applications that might need to dial on the 3300. Having to dial 9 for an outgoing call is part of ARS ( automatic route selection ).

The single biggest problem with communications is the illusion that it has taken place.

 

[bobcheese]

line providers have nothing to do with dialling 9 do access an outside line. This is a system thing. its an instruction to the system that you wish to dial out from the system onto the PSTN. In normal circumstances the 9 is stripped of before the digits are sent to line anyway.

 

[spikeuk]

Thanks for that, but...
I have removed the line in the System Administration/ ARS/ ARS Leading Digits Assignment- hoping this was the one- rebooted the switch- no joy!
You couldn't point me in the direction of what eise I need to change could you?
Cheers

 

[spikeuk]

Thanks bobcheese- but I realised that. I need to change the settings on the switch admin, but am not sure which ones (it doesn't work if the 9 is used- and doesn't work if left out!)We can dial out using handsets plugged directly onto the sockets which bypass the switch (without the 9, of course).

 

[Supernova99]

Spike,

Hve you said that you have deleted the 9 ARS?
IF So you will now need to reprogram a leading digit to once again dial out

If you don't want to dial 9 and wish to instead dial normally e.g.02920 123456 with no 9 prefix you will need to create a ARS 0 which dials out over the same trunks as you had programmed with ARS 9 but this time with a new or modified digit mod

You will have a digit mod assigned to a route which can either absorb or insert digits before going out over the PSTN normally if you are dialling 9 then 1 digit is absorbed '9'

If you have deleted ARS 9 without taking a note of all the different numbers and routes then it may take some time to put right

If you want to just get going quickly you will need to locate your main trunk group (outgoing lines group)
Once you know the number you can create a route with this trunk group with a unmodified digit mod and the create a new ARS 0 using this new route

It will not provide any restrictions for outgoing access but at least you can still dial out while you figure out your ARS tables.

Share what you know - Learn what you don't

 

[kwbMitel]

Spike and Supernova. Actually, if you have deleted the 9 in the leading digits form you have deleted your entire dial dial 9 entry table in the ARS digits dialed assignment. You now have to recreate your entire ARS Digits Dialed form.

Spike - Stop guessing!!!, your playing with fire. If you have not already shut down your system you are going to!

The form that needs to be modified is the ARS Digit Modification table.

I cannot tell you what table to modify without knowing how your ARS is designed.

Export your Route assignment form and post the lines that have entries.

Export your Digit modification form and post the lines that have entries.

AGAIN STOP CHANGING THINGS UNLESS YOU CAN LIVE WITH THE CONSEQUENCES

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Thanks for that, kwbMitel.
Glad someone knows their stuff!

It's not that we don't want to dial 9 and wish to instead dial normally e.g.02920 123456 with no 9 prefix- we can't!
Hence the posting.

Luckily we only have 2 outside voice lines, but I did remove the System Administration/ ARS/ ARS Leading Digits Assignment.

As requested:

Digit Modification Number Number of Digits to Absorb Digits to be Inserted Final Tone Plan/Information Marker
1 0
2 1 <T01>

Route Number Routing Medium Trunk Group Number SIP Peer COR Group Number Digit Modification Number Digits Before Outpulsing Route Type Compression
1 TDM Trunk Group 1 1 1 4 Off
2 TDM Trunk Group 1 2 1 4 Off
3 TDM Trunk Group 1 3 1 4 Off
4 TDM Trunk Group 1 4 1 4 Off
5 TDM Trunk Group 1 5 1 4 Off
6 TDM Trunk Group 1 6 1 4 Off

I currently can't re-add the ARS Leading Digits Assignment but (as you probably can guess). It keeps stating I can't add as Digits Dialled field must be entered first. The ARS Digits Dialled Assigment form has no entries.
Thanks for your help!

 

[kwbMitel]

The ARS Leading Digits is a summary of the common digits entered in the ARS Digits Dialed form. You do not add digits to the leading digits directly. As soon as you create 1 entry in the ARS digits dialed form that starts with a 9 then you will have a dial 9 entry to modify in the leading digits form.

It is probably too much to hope that you have some idea of what was programmed in your ARS Digits Dialed form originally.

By your Route assignment form, it appears you have COR restrictions enabled. It is essential to understand your COR groups to properly advise you on how to rebuild your ARS.

I need an export of your COR groups (First 6 entries)

If you are in North America I can help you rebuild your tables complete with COR restrictions. If not, we'll need someone from your area to help.

If you are in NA give me all of the Area codes that you currently use for local calling. I am assuming you need to dial 10 digits for local calls, if not be specific on how you dial locally.



**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

Yep- too much too hope (No idea what was in the ARS Digits Dialed form) I stupidly assumed it wouldn't let me do something stupid!!
But where are the COR groups? (No form called this)
Cheers

 

[Supernova99]

kwb
Exactly as i suspected ARS 9 has been deleted!!
I put this post together in haste to get the guy some service back.


Simply put

go to ARS dialled digits
add 0 followed by unknown digits to route 1
This will give you service while you figure out what you have deleted.

Route 1 is using trunk group 1 and digit mod 1
digit mod 1 is not absorbing any digits so all dialled digits will be routed to PSTN.

Share what you know - Learn what you don't

 

[kwbMitel]

Class Of Restriction groups (COR)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Supernova99]

COR is Class of Restriction

Share what you know - Learn what you don't

 

[kwbMitel]

Supernova - Yes Mod Dig 1 sends what you dial, But he wants to delete the 9 so your suggestion will fail. Additionally, if I designed the system, COR 1 will restrict all. You need to understand the COR groups before proceeding with recommendations

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

OK- you mean on the ARS Dialled Digits form?
I entered number od digits to add as 1
I entered 0 for Digits Dialled
followed by Unknown for number of digits to follow.
but what do I set the Termination Type to (Drop down is on Route)
It's saying Termination Number is out of range if I leave it blank.

 

[LoopyLou]

I think I will bow out of this because I can see the iceburg ahead.

The single biggest problem with communications is the illusion that it has taken place.

 

[Supernova99]

termination use route
and termination number use 1

Did you check your COR?


Share what you know - Learn what you don't

 

[kwbMitel]

Spike your guessing again!!!

Stop Guessing.

Give me the COR Groups and I'll tell you what to enter.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Also tell me where you are in the world.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[spikeuk]

(Haven't acted on Supernova99)

COR form

Number Classes of Restrictions
1
2 1
3 1,2
4 1-3
5 1-4
6 1-5
7 1-64
8 1-64
and so on...