Removing a number from the 3300

[samclarke666]

Hi all,

Apologies in advance, i am a novice on phone systems, but we've been left in the lurch by our IT guy and have some loose ends.

We have a 3300 system here. Up until recently we had 2 companies in our office, the main company has 3 lines, sales, tech support ect, which is staying but the other company (now gone) had just one line ***115 for example. we want to remove that number from service or "turn it off" The software version i'm running is 7.1.5.13.

Is this possible? I know my way around PCs/Servers but this is slightly new territory for me. Any help would be great
Regards

Sam

 

[LoopyLou]

What nis ***115? Is it a telephone line? IF it is you can call the telephone company and get it turned off, or find it on the system and remove its programming or change its answer point. When it rings in and you see it ringing a phone does it show the telephone number calling or a Txxx number?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[samclarke666]

Hi loopylou, basically the number here is (for example) 01462 xxx100, which rings our main number, which then splits off into sales/tech/accounts. our direct lines are 101, 102, 103 ect, but the second company the number was 115 at the end, i don't think it's it's own line, just an exention of what we've already got...does that make any sense?

Sam

 

[LoopyLou]

Kind of. So do they dial 01462xxx115 to reach this other company or dial the main 01462xxx100 and when they reach an auto attendant of some form, they press a key to reach 115?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[samclarke666]

Yes, in a way, but there is no connection between company 1 and 2, company 2 just had the 115 number advertised so people rung in on that number and skipped the auto attendant. We just need to remove that number from service all together

 

[LoopyLou]

Would you know if you have a primary rate interface ( ISDN ) or copper trunks for your incoming calls?

I guess really if you just delete the set ( 115 )and the system will return reorder tone to the caller and that would be a good indication to them that the number is no longer is service.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[samclarke666]

i THINK It's idsn, although i'm not 100% sure... How would i go about deleting the set? I have gone into multi line set key assignment, and i've found 115 and deleted it from every user, although when i call the number it goes through to one of the ladies phones and rings as if someone is ringing her DDI...Any ideas?

 

[LoopyLou]

You can use "multiline set group" to find out if there are any more instances of 115 programmed on phones and on what key.

The multiline set assignment form is where you can delete the set or in newer software the users and device form. In order to delete the set however you would need to remove its name from the telephone directory and in any references in the call reouting forms.

If the calls now ring the ladies DDI I would think that the 115 is either forwarded or rerouted to her phone. I would check the call reroute assignment form for 115 and see what it has for the first alternative. You can then go to the call rerouting first alternative form and it will tell you where the phone reroutes to.

To avoid that just set the always, first and second alternatives to 1 ( default in most cases ) in the call rerouting assignment form and that should stop the rerouting.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[samclarke666]

Hi Lou,

Under call reroute assignment, when i click on 115 i get this:
*see attached*

 

[wireman50]

What is your extension numbering scheme?

 

[samclarke666]

Hi wireman, slightly unsure what you mean. Our personal DDIs are 101, 102, 103 ect.
Sam

 

[wireman50]

If your personal DDI matches the last digits of the internal phone number ...i.e. if 01462 xxx115 is your DDI...then when anyone rings 01462 xxx115 then extension 115 will ring if the absorb digits are set correctly.

I nsuspect that 115 was used as the number and the multiline keyset was setup so that other phones would ring; once you delete those you are left with a matching DDI and internal extension number and that will still ring.

So you will have to renumber extension 115 to something else to stop it ringing on the DDI associated with that ddi/extension pair.

 

[wireman50]

Or you could change the absorb digits and set up speedcalls to route the DDI's to the correct extensions.(which is a tad more flexible for the future as well)

 

[samclarke666]

The DDI in question is 101, so what you're saying is the 115 number is linked to 101, as that was the last key set i deleted, i went through from 105 down to 101 to make sure it wasnt ringing anyone elses phone and when i deleted 115 from 101 (sue) extension it still just rings hers..

 

[wireman50]

is your usage of 'ddi' actually your extension number? I think the terminology is the problem here.

Extension numbers are the internal numbers you use to reach each other.

DDI's are allocated by your service providor to enable you to have an external number routed directly to a internal extension number (simplistically as you can do ither things with them).

Have you got remote access? If so i would be happy to have a quick look for you.

 

[LoopyLou]

From your call rerouting link you show 115 in the system even though all options are set to one.If wireman50 can't get access you might just want to delete 115 completely to end the problem.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[esfatman]

What did you see when you deleted the 115 key from 101. Did it give you an error? Will it let you delete ext 115 from multiline Ip or dni assignment form? One other thing go to maintenace and put in Locate feature extension 115, this will show if it is call forwarded since there is no rerouting in play. My guess is there is still a key on 101 for 115. Go into multiline key asignment and look at ext 101 for a key.

 

[samclarke666]

Hi wireman, that may be possible, i'm afraid my terminology is probably wrong, as i said, phone systems are really not my forte and we've been totally left in the lurch here! Appreciate your help so far.

Lou - Completely deleting it will be fine, I wouldn't have an issue if that was done - how would i go about deleting it completely?

esfatman - I didn't see an error, it deleted fine, but still calls 101. I can't see 115 anywhere in multiline IP, but can't find the DNi assignment form in the list.
In Multiline set key assignment, for number 101, on page 2, there's a couple of "not assigned" buttons. One of them used to be 115, until i deleted it(Cleared it, i believe)

Thanks again for all your help

 

[LoopyLou]

To delete it will depend on what set type. It will either be in the single line or the multiline set assignment form. Remove and name from the Tel Dir first.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[wireman50]

Check system speedcalls as well.